Member Testimonials
Great studio and people. Professional and flexible to my needs. My 3 physios over a number of years have all been really good; Sam Rule my currect physio is great. Very high standards.
happy to share publicly as "First name removed H"
Good facilities. Great trainers.
Excellent feedback during the session- Ellie talked me through her analysis of the causes of my shoulder tightness.
Great customer service!
I’ve been a loyal client at Ten Hatton Garden for many years and I continue to rate my experience 10/10, primarily because of the exceptional standard of class instruction. At the moment, Shane's classes are the primary reason I remain a client. His expertise, professionalism, and technical skill are evident in every session. I really appreciate his biomechanical explanations and the fact that he goes into the "how" and "why" behind movements in a way few other trainers do, which I find crucial for executing exercises with the correct form. He manages the class experience brilliantly by checking for injuries at the start and providing meticulous, individualised cueing throughout the hour. Personally, I can attest that he has been incredibly helpful in adapting exercises for my recent abdominal injury, ensuring I can still progress safely and even encouraging me to take a few weeks off when that was required. Beyond his technical ability, I see that Shane is very welcoming to new clients and makes a point to check in and congratulate them on their progress after class. This friendliness has helped foster a great sense of community at the studio. I usually see the same faces every Tuesday and Thursday, and recently we’ve even formed a regular "Sunday Afternoon Crew" consisting of some Ten trainers from other studios who specifically choose Shane's classes for their own practise. Because this core group is so consistent, Shane is able to challenge us in unique, progressive, and interesting ways. The front of house team of Nisha, Ella, and Jon are also wonderful and always so helpful, which makes the studio feel very personal. Finally, it’s great to see the continued investment in the site. The upgrades to the PT studio look amazing and I’m definitely a bit jealous that the new setup wasn't there when I was doing my PT sessions a year ago!
The trainer builds a rapport with you and looks out for what she knows are your weak spots. The classes always have a new exercise added in which keeps them interesting.
Excellent staff, selection of classes and convenient location. Thank you for all that you do to support your clients.
Very friendly, accommodating and professional staff. First impression of front of house (reception) is warm and welcoming! Studio and changing rooms clean. High quality instructors with great knowledge and care. I do classes at the Notting Hill Gate studio with Viola who is fantastic, professional, great style of teaching, creative with each class and provides constructive assistance on technique when required.
Friendly competent staff, balanced flow fitness Pilates’s class.
The classes, the physio and the massage.
Trainers and environment
Every team member was super lovely!!
And the class felt really good for my body💪🏼
What I value most is my instructor Tom's support and encouragement.
Tom pays close attention to my various aches and pains and adapts our routine accordingly.
I can feel the difference a class makes in terms of my overall muscle strength and flexibility.
I'm convinced working with Tom is key to reducing and banishing back pain.
This is my goal! And I feel safe working with Tom. Which is obviously very important.
Understanding of my medical condition, feedback on progress, regular flexible sessions
The entire team at the Little Venice are incredible, warm and welcoming and incredibly knowledgeable.
Friendly and helpful, great teachers - all we want now is even more classes!!
professional and supportive staff. I recommend Chiswick TEN with our hesitation.
The staff are very friendly and helpful.
The classes are not too big so the trainers can keep up eye on us (and correct our errors). I like the studio space and the trainers are excellent - with a special shout out to Martha & Tom (strictly in alphabetical order!).
Shane is a fantastic trainer. He has a really good understanding of the Pilates method and he makes his classes fun but also challenging at the appropriate level. There are just 10 reformers in the room so everyone gets support if needed.
The room is bright and pleasant and the reception staff, Rlla and Nisha are always really welcoming.
Really impressed. Exactly the treatment I've needed for years and not received from various osteopaths, physios and a chiropractor.
Jess - the best TEN trainer!!
Reception - poor.
Amazing physio in Ant and always a welcoming reception!
Hi level of teaching
Great teachers, warm welcome from the Reception team and a lovely community vibe within the studio itself!
The instructor
Excellent support and challenge during the session. A big thank you to the trainer. It was my first pilates session in London.
The professional instructors are super friendly. They really help me to train and keep challenging me so I can improve.
very friendly studio with great trainers
Challenging classes with clear instruction. When I had a booking problem they responded and sorted the problem quickly.