Customer Testimonials
Due to some kind of error, I ran out of propane. The company was there and filled my tanks within an hour and a half. That's impressive
Service is always great & the people working i the office are always knowledgeable & extremely helpful..
The inspection, planning, and installation of our new heating system was flawless. Everyone involved gave careful, complete explanations of options and we were kept informed of each step in the process. Each time we communicated by email, the response was prompt and on point. In particular, Shawna and Joe were instrumental in making sure that each step was done according to the plan.
Prompt delivery. Answered questions on phone.
Delivery on time. We have maint contract and the two times we called for an outage(one at 2:00AM !), the repairman was there within an hour.
Very professional and very caring and willing to make financial adjustments to assist customers
Very pleased with service
Prompt service
Service department in addition to propane delivery.
Service people are super helpful and friendly.
Employees are nice
Great service
We have been customers of Downeast Energy for many years. They have always been responsive to our needs for regular service and emergency services. They have installed propane for our Renai heater, tankless water heater, gas stove and Generac generator.
Service technicians are professional and friendly. They answer all of our questions and concerns.
Showed up when they said they would and then proceeded to do a great job. They kept us informed and lets us know when it was completed.
They do a great job on automating refilling our propane tank. Pricing is reasonable.
Great customer support
We have been pleased with the service.
ON TIME SERVICE .
Although your prices are slightly higher for propane I do like the fact that your customer service is getting better. Plus I now know who to talk to for special high volume pricing
I always get service when I need it, and it is easy to pay my bills.
feel like Im getting good pricing
Good service
You always do my delivery without me calling automatic fill I like
I have always received quick service and the technician who services our home is a true gentleman. He works hard and gets the job done quickly and safely.
Great prices and service.
Efficiency of the automatic delivery and good customer service!
very knowlegable, efficient, on time, personable
Very pleasant people and prompt service
The Kennebunk office is OUTSTANDING!!!!!!
Rachel Smith is an example of what customer service is all about. She is a huge credit to your organization; she is the epitome of what a representative of your company should be—truly a role model.
Polite and quick, knowledgeable responsiveness to the situation.