Customer Testimonials
always deliver very fast and the servicing is fast and efficient.
Great customer service.
great service
I would give this a 10 except Freeman did not fill my tank during a very cold spell a couple of years ago. Since there was no gas, there was no heat for a while which risked having my water pipes freeze in my second while I was away. I heard that Freeman was having a shortage of employees to fill people's tanks. I think my pipes are okay, but I am still reluctant to use my washing machine for fear that the water ilne to it may be leaky. I have since learned that Superior Gas has acquired Freeman Gas, and the service since has been superior.
Excellent service in fair prices
Thank you for quick delivery.
They were on time and very knowledgeable
When there is an emergency they are responsive immediately and go beyond the call of duty.
David, the driver/technician was very professional and knowledgeable about the propane business.
Everyone is very nice but there has been a drastic decline in customer service. I sat on hold for over 10 minutes 3 times in the last two days. And 2 of those calls were regarding that after my tank was filled, there was no gas coming into my home. I never sat on hold in the past - not sure what has changed but its not fun.
Courteous employees
Reliability! No problems with getting gas delivered, payments can easily be made.
I like the budget plan and like that if I need a delivery it is quickly here! Nice employees!
Works for me here in Cedar Mountain
Auto delivery worked well again, and we have plenty of fuel for Thanksgiving.
Every time I have wanted to talk to someone at the office, I get through and talk to a real person. Also, when I want to change anything about a bill I immediately get results.
you do what you say you will and you're there to help when needed
Service is good and timely
Was easy to call and get a refill. Customer service
Your service & the delivery personnel have always been polite & responsible. This last delivery person went above & beyond to help me with a particular issue. I greatly appreciated his help.
The employees at Freeman Gas in Brevard, NC are very friendly and are as accommodating as possible. Hurricane Helene was an extreme test and I think they did as good as they humanly could during that time period.
Fill up is generally before I start to b concerned
Called to get delivery and they sent deliveryman out of Asheville who was very helpful and had to do leak test cause tanks were empty. Found a leak and called serviceman who was out shortly. He did leak tests and found where it was and fixed it. Both men were super nice.
Prompt and polite
I liked that your company was reliable and personal. I always enjoyed going to your office in Brevard to pay my bill because of the friendly service. I hope the Brevard office will be open to
the public again soon. The personal touch is important to loyalty and confidence.
I like the pre-pay option in the summertime, & the office & customer service staff, & the delivery personnel are always so nice.
Manage of our propane needs is excellent
Has always been responsive to our needs.
We are brand new customers, so I cannot comment on the product yet, but your staff is excellent! From the two men who delivered and installed the tank to the propane delivery man, all have been incredibly pleasant and helpful. I am impressed so far!
Prompt service and resolve issues