Customer Testimonials
We always get good service ...we have been with Freeman Gas for over 40 years . They have never let us down. We recommend them to everyone . The Last name removed's
Friendly customer service and prompt service when called for propane refills.
I realize that Freeman Gas is now a part of the Superior Plus Propane family. I have been one of your customers for many years and have always felt valued from the different drivers to the service reps. If I may, I have one recommendation and one question.
On Thursday the 6th, without my knowing I was going to have a delivery, I saw an unidentified man walking in my back yard coming from the front of my property which was very concerning to say the least. I looked out my front and saw Freeman's truck parked in an unusual way. I went out and introduced myself and after explaining the correct place to park and also the correct pathway to my tank all went well. He was a gentleman as he continued to filled my tank.
My recommendation is, when a customer is having a new delivery driver, he should always go to their door and introduce himself first.....that way, the customer can tell him the correct way to get to their tank.
My question is, after all these years of having the option (Discount Available) of saving money by paying early by a certain date, why was this option discontinued when Freeman became a part of Superior Plus? As a senior citizen, this option helped me.
When paying my bill on the 7th, I asked your service Rep about the discontinued discount option. She asked someone in your office as she didn't know. They told her that I did get a discount due to my owning my own tank. I asked had I been getting that same discount throught the years as I have always owned my own tank....the answer was yes. So, as I have always received this particular discount (which is great), I no longer have the option of paying early as Freeman no longer offers this option for the consumer to save money. This saddens me.
Respectfully submitted September 9, 2023,
Name removed
Account #Phone number removed
Great service
Always professional and it’s always easy for the driver to access the tank! Love the opportunity to save a little money by paying early!
Quick response. Very nice and professional.
The usual interaction I have with Freeman Gas is to request refills when I notice that the tank is getting low. A refill usually happens in the following day or two...great response. I was happy to see that our tank was topped off a couple weeks ago which I assume takes advantage of lower gas prices during the summer. All in all--great service when we need it. Thanks!
Quick reliable service
I have always had great service since I was a customer. Thank you
Driver was very responsive and helpful
They follow thru with frequent checks on my tank level. I appreciate nor having to worry about running low.
I am new to this service but my initial exchange has been quite positive.
Great company to work with
everyone is helpful, friendly and responsive
Very friendly, competent and keeps our tank full!
Freeman always delivers when they say they will be here. I never have to call and remind them.
The system is set up so that i can see the level of the propane systemically. Just think, i never have to step foot outside when its entirely mid winter, good thing.
Service and knowledge of technician
The service…if the truck is in my neighborhood, the driver will check on my tank. Price is high but so is everything else. I pre-buy and this is convenient for me. Employees are friendly and helpful. I own my own tank and have been with Freeman Gas for. 30 years.
Excdlent, as usual
Helpful offic staff, timely delivery and professional drivers.
Service
My interactions with the Brevard office have always been pleasant, any questions I ask are answered promptly and courteously. Our propane has always been delivered when promised.
Prompt service.
Great service, wonderful staff!! Thanks Freeman!
With the change of your company I was a little nervous, since I have multiple properties with you.. But you have followed up and I appreciate that.
First name removed
Very quick service, However, you serviced my tanks from my neighbors driveway. Please do not use the gravel driveway to service my condo tanks. Please only use the condo parking lot. It’s actually closer to the tanks than the gravel driveway.
Customer Service is marvelous given by great people.
Love my new gas logs
Serviceman checks on me, is very friendly and very helpful. Helped me problem solve the pilot blowing out and helped me fix the problem , a draft. Takes time and is patient
Good customer service.