Customer Testimonials
There has been a HUGE improvement since Superior took over. They actually answer the phone and I can get through in a timely manner. Still some discrepency in information, depending on who you talk to, but I find that the case with many customer service call centers. The online services they offer now, like delivery requests and account history is also way better. I would recommend them.
Great customer service is rarity in this day and age. The staff at freeman are wonderful. They make you feel heard when you have a problem, and they take care of the customer’s need/problem without a lot of fanfare. Just great doing business with them
Service is very good and reliable and it is much appreciated.
Our latest delivery was easy to schedule on the portal and the delivery man, David, was very pleasant and efficient. However, the rental cost of our tank (because we don't use enough propane in a year to satisfy your insane requirements) is unconscionable. We would only recommend your company if someone decided to BUY your tank. When the yearly rental fee is almost as much as the cost to fill the tank...something is VERY WRONG.
I never get low on propane and never have to call. They arrive like magic !!!
Reliable and timely.
I like the way I'm notified of when the delivery will be made.
The drivers are always polite and friendly.
I like the automatic deliverly
Delivery crew was great
I like being able to “pre-buy” in the summertime.
Ease of calling to get on the wait list for delivery & this week was a new record; called on Weds - delivered Friday. Well done!
Employees are always nice too. Bravo!
I like the monitoring of the gas tank. It good to know that the tank will be refiled before it runs out of gas.
I am able to speak with someone quickly when I call. Unlike some companies where you’re on hold for long periods of time, a live person answered and handled my request efficiently and professionally.
The service people that came went above and beyond to help me.
Service was iffy before but now with the new system I feel safer of not running out of gas.
Efficiency!!
Your have “ said in your statement:
Your products & Services
reliable service, most important feature.
The employees at your Brevard NC store are always friendly and treat customers like family.
I’m pleased with the delivery of gas.
The budgeting plan is very helpful.
Semi dependable and on time one stated. What more can be said?
Gas smells good. Service is great.
Prompt service
Speedy and reliable service
easy to order online, delivery in 7 days, pleasant drivers
Finally, you were responsive to our request for more propane. It's been a big problem in the recent past, which I presume you are aware of. Josiah was prompt, polite and helpful. Thanks for making the changes so that, once again, you can provide excellent service. You saved us from have to switch propane carriers.
Prompt
Professional
Personable
Offered deal to top off our tank prior to end of Sept. Answered the phone immediately and came to top offs the tank within a few days at the discounted rate.
The service man was very helpful and professional
quick enough delivery.
Fast service.. friendly staff.
Long standing business in our community