Customer Testimonials
I like how deliveries are made and we never run out of heating fuel.
Reliable service!!!
Reliability
Great communication!
Customer service and auto delivery
Good service
We had a family medical emergency and James was very nice and very helpful in delivering our needed propane after our recent big snowstorm
We’ve been a client for several years now. Called 2 days prior to “the big storm “ because we realized we were low on propane. They said they’d do their best to get to us, but no guarantee. They filled our tank before the storm… with a smile!!
When I called for a delivery,, I was told propane tank would be filled within 10 days and the delivery instead occurred within 2, and presumably without any hidden fees. That's wonderful service, which is rare in the US these days. Thank you!
Great online interface to schedule deliveries, check tank level, handle billing and payments, see history of account.
BUT, AND THIS IS A VERY BIG BUT. There is absolutely no way to get a question answered via chat, phone, or email. Or, to discuss possible service issues or to inquire about purchasing additional propane equipment. This is a major oversight and should be corrected. And, after listening to your horrible music on hold over 6 phone calls, at three different Superior Plus phone numbers, for a total of over 3 hours on hold,over 3 days, I can assure you there is a major problem in your customer service phone system. In all that time and after all that effort I was not able to speak to a live person. Not even once.
I would greatly like to hear a response from a representative to the company with how this problem is being addressed.
Easy to do business with.
Follow up after some miscommunication was excellent.
We are new customers with no experience of propane use. Our tank ran out as we didn’t know to check the indicator. We discovered this late at night when the heat wasn’t going on. This company was very responsive, the answering service took our info and serviced us first thing in the morning. They were excellent! They explained how it should be monitored and we are all set.
So far I have not run out of propane. Nothing has happened good or bad.
Automatic delivery with no need to call.
Friendly on schedule delivery.
Prompt attention to our time-sensitive request for propane safety inspection.
I like the gals in customer service, very nice to chat with when discussing a bill
You are always here when I need you I Thankyou for that I feel safe with you have a Merry Christmas sincerely Elaine Garriepy
Called to change my status to auto delivery, they were at my house to deliver within two days.
Thanks
on time ,, extremely honest !!!!
The men who deliver service are very professional and very helpful as well as good natured.
I requested a propane fill via your website on a Saturday. You delivered by Thursday without issue, and in fact I didn't know you had delivered until I received an invoice via e-mail on Friday. Nice Job!
Job well done ! Wait time on hold is the one negative
Prompt delivery
any time I call there is someone to answer my questions and I always get someone to work with me on price when needed
When I called four days before Thanksgiving that I needed a delivery didnt know it was low she said they would be here in 7 buisness days. I panicked cause Thanksgiving dinner was on me. I said please I will pay an emergency delivery she said don't worry you don't need it. You were here 10 am the next morning no extra charge. Your always there when I need you. Thank you for saving me.
Your product, LP Gas, reduces my energy monthly cost significantly, which I like and the last delivery was delivered sooner than expected. Not too much more can be said. Thank you.
Very good service.
osterman treats its customers w respect and courtesy even when things get a little crazy due to weather and global fuel issues.