Customer Testimonials
Reliable deliveries. Knowledgeable helpful office staff.
The fact that this company has budget plan and automatic delivery eliminating the need for me to have to continuously check the propane level and have to call for delivery myself.
Service was when you said it would be and the person on the phone was very helpful and fun.
The Fitzwilliam Historical Society is in need of fuel oil, Can your company donate some fuel?
Thanks
NOC
Always timely deliveries and easy to work with!
Very efficient and always on time
Effortless on my part
I needed oil and you were on it !
Prompt and friendly!
Always on time or earlier. Gives me comfort knowing I can trust your company.
Reliable, friendly, consistent. Reasonably priced.
Great service and friendly staff.
Organized
no comment, just great service at a great price.
thank you,
First name removed
Reliability
I had a problem with an untimely delivery which caused a large delivery of propane. The amount of fuel, and the price, led to a large invoice. As a long time customer (since Fogg Fuels), I was quite disappointed. I gave a low grade on the survey. I figured that was the end of it, as just about every company puts out a survey, but the customer never receives any feedback regardless of whether it was positive or negative.
Not so here. The market manager Scott reached out via email to correct the delivery schedule. Krista, the customer loyalty liason called me and offered a credit on the pricing. This is superior customer service.
I worked in customer service for over 30 years, part of it as a customer service manager. This is how it is done. If there is a problem and you make no attempt to fix it, customers remember it, tell others, and likely leave to seek a competitor. When a company gives attention to a problem, and seeks to satisfy the customer, the customer no longer remembers the problem but does remember the way the problem was rectified, and tells others about the great service.
Thank you for taking care of this matter. Many companies preach customer service but rarely perform it. I am impressed about how you do it correctly and care about your customers.
Thank you.
Prompt service and great customer service
The care given to handle your problem is outstanding. THANK YOU>
Automatic delivery
The interactions I have had with everyone on your team were very helpful and kind. I also appreciate the prompt scheduling to top up our propane tank.
The website is easy to use
Everything just works, I never have to think or worry about my propane. Office staff knowledgable, friendly and always readily available.
Hi Scott! Jeff delivered my oil and left my receipt! 😊
You service on time with friendly attitude.. but would love lower oil prices!
Very punctual deliveries. Always keeps a good eye on the tank levels and fills when needed. No hassle, no worries!
Dependable
Great service!!
Auto fill for Propane delivery!
Very friendly, prompt service, automatic delivery
Good service and response to any issue
Promp service