Customer Testimonials
Prompt delivery! Thank you!
Reliable
We’ve been a customer for 20 years and have never had an issue with an oil delivery. Just when it seems like we might be cutting it close on fuel levels, you guys show up. So that is most important. Not giving a 10/10 because communication could be better and it’s hard to reach someone locally. Not a fan of having to talk to someone in Syracuse NY! And when I’ve requested a local call back, it doesn’t happen anymore since Dee retired.I like the text notifications, but they are not 100 per cent accurate, for example, when you say I have an invoice available, there is never one in my actual account, but I can pull up a delivery ticket - - not the end of the world. All in all we are satisfied. I’m only giving these comments because you sent an email asking me to fill out a survey, I would not have initiated!
Good service. Only problem i had was trying to get someone on the phone to inquire about delivery status. I was on hold for almost 20 minutes!!! Really! I did use the website to order a delivery. There was no way to see from that process that my request order was received and where I was in the process for delivery. I was just hanging out there without knowledge of status. This is very very concerning.
Delivery person is very polite and kind.
Automatic monitoring and delivery.
You’re company responds quickly and efficiently
The refill Driver/Technician was great. Very nice and very safety oriented. The original tank install crew were very nice and knowledgeable.
Reliable, courteous, helpful.
Service has always been prompt when I call for a refill and phone rep pleasant. I ordered this past refill on line and it was quick and easy
Amazing delivery service!
I want to share a story... I also manage another home in Northern NH. Apparently you attempted delivery at my central MA home about a week ago and could not get up the steep driveway due to ice at the bottom (I try to keep it clear... it's a super challenging driveway). Later that day, I got a call from someone in ME saying that an attempt was made and failed. For whatever reason (my mistake), I associated the ME phone number with the NH home and called my snow removal service for an emergency plow and sand. He did a great job, but unfortunately for me and your delivery driver it was at the wrong house. :o(
Apparently, your delivery driver made a second attempt and failed and then we had this recent huge snowstorm in MA. I didn't realize that my MA house was down to ~8 gallons of propane left and of course would be bad news if I ran out. I was home alone during the snowstorm and unable to properly clear my driveway as well as finish shoveling before your driver visited for a third time first thing Monday morning (Jan 26). Somehow, he got up the driveway and muscled through snow banks to make a delivery of 152 gallons for my two 100 gallon tanks.
I am so happy. I ran out and thanked him, someone astonished that he was able to make the delivery. I'm very appreciative of him and your company and will continue to recommend to anyone who asks.
Name removed
ps - I have one minor complaint, your branding can be confusing because it's sometimes Allen Matheson or Superior Plus (I've had service since Roy bros too...). I suspect that is why may have thought the phone call from Maine (207 area code) was from another company. I still have the voice mail from "Melanie" who did identify the call as from superior plus. It was entirely my fault, but I think it may be helpful to consolidate branding if possible. :o)
Easy online ordering. Come fast after order
People
Fantastic service, always friendly!!
Your team of technicians. Excellent customer service and communication.
Great service and very knowledgeable employees.
Prompt service and good customer service.
Good service
Drivers very professional
Very dependable and great customer service
A&M always make sure that my home heating needs are always well-supplied.
prompt friendly service
Has answers to questions and delivery is always smooth
I know nothing about your product or services except the offer of a senior discount and have had a prompt response w easy online ordering. I'd like to know the overall quality of the product being bought, cost comparisons to other local distributors.. oh wait, cost? offering congrats on monopolizing this area hoping the product will always be at least a "good" rated product, I got a call from my neighbor saying a Rymes truck left our driveway, I thought it was a situation of delivering to the wrong address. why the tag on our fill cap? All in all, I hope to continue to trust your service and product.
Great Service
Always arrives when we need propane. Service guys are competent and very responsive.
Drivers are nice and people in the office are courteous
Prompt service but unfortunately the automated service is a very lengthy process that is annoying
Always on time with refills. Reasonable prices.
Great personable company! Recommend them to anyone.