Customer Testimonials
Your customer service is what sets you apart. Your phone representatives are friendly and helpful your service staff is knowledgeable and you always try to assist me when I call. No excuses just help. You make me feel like you care and that is rare these days. I have been a customer for almost twenty years and I plan to be for another twenty. Thank you.
Always answers the phone with a real person. Helps always. Friendly and efficient. Good prices, professional company!
Whenever I need to call the office staff is always friendly and helpful. I have never had any issues with my tank refills, they always arrive in plenty of time to refill it. Very pleased with the service provided!
Always very helpful and easy to get on the phone.
you keep warm in the winter, and my dog likes the driver.
Your service is good and the people in the office are nice and pleasant
11-14-19-PCM-Talked to First name removed gave survey a 10 because she ran out of propane and you guys were there in less then a hour-
Great customer service
Responsiveness
Good friendly service.
It's nice to make an appointment and Griffith Energy and staff (Josh) showed up on time and was able to hook up my new heater with no issues. I spoke to Josh, a couple days before my scheduled appointment and explain what i needed. Josh, made sure he brought all necessary equipment/parts needed to complete the job. Josh, also took the time to answer my questions about future projects I would like to complete.
family programs his employees take advantage call for delivery and responded quickly
Friendly staff and quick service
Your salespeople are very knowledgeable and professional as are your installers. Your delivery people are efficient and on the ball!
Your Billing Dept may be efficient by your standards but the billing procedures are vague and unclear to me as a customer! They are too complicated for me to figure out w/o calling your office for clarification particulaly after a fill-up and receiving a Bill marked as "Due NLT a certain date" when I have over $3,000.00 of Pre-purchased & Pre-paid propane in the "bank"!
timely, reliable delivery
The girls in the office are great and the service men are knowledgeable and polite
local have family who work for company long time cust everything very good
You’ve always taken care of me with deliveries and questions!
Great customer service our delivery man Steve is awesome braving a scary driveway all winter. Like the prepay option too.
your technicians are very knowledgeable and never fail to correct any problem I may have regarding my heating system.
Extremely helpful workers and prompt service
Prepay. Usually really good service and polite staff.
the service is very reliable.
You deliver!
if I call, you are always courteous and prompt in coming with the delivery
Been with Griffith since 2003, very happy with prompt service and competitive prices.
All business can be done by phone
We own our propane tank and mostly rely on coal to heat our house over the winter so we aren't on any automated fill plan. Each fall we contact Griffith to come fill our tank and within a few days they are there.
Prompt,courteous service, and the price is better than some.
Griffith stepped in when Suburban let us down, as in dry tank and $39,000 worth of water damage. The rep gave us an excellent rate, a free first tank, and the monitor gives us piece of mind. Three neighbors switched when I told them to go Griffith. I’ve been happy ever since. It’s been five years now.