Customer Testimonials
Service reliable, delivery professional and timely
Serviceman did a great job.Very professional.
07-21-2020-Talked to First name removed gave survey a 10 because he likes the plan he is on-
07--09-2020-PCM-Talked to First name removed gave survey a 10 because he has had a good experience-
07--09-2020-PCM-Talked to First name removed gave survey a 10 because everything you said you would do they did no problem-
On time. Friendly and experienced!!
Erik has been wonderful as he always brings the truck over on the barge (they live on an island)
Quick efficient service and friendly customer service
Reliable consistent service is very important to me as I live on an Island. Fuel and Propane are only delivered twice per year. I don't need to explain how important those deliveries are. Superior Energy and the Drivers and Technicians who provide our service are absolutely critical to us. Thank you for your reliable consistent and friendly service!!
Customer service is excellent!
great products and excellent service
I called Griffith on Monday and talked to Ted, the Manager, about our pricing for propane. Ted listened and offered me a price savings of $0.15 per gallon - we are a heavy user of propane (2,500 gallons or more). Extremely satisfied. Of course, we love our delivery guy, Rich, - he's the best. Thank you.
Painless
Responsive. Great office support.
I would like a clearer understanding of pricing for upfront payment. If I am giving you a couple grand upfront I don’t think I should have to play the game of trying to pick the week where gas prices are the lowest for the next season. I should just get the best price before the start of the season. Do I sign this week or in 3 weeks? If I sign this week does it mean the price drops in two weeks and I was an idiot to sign a contract? It’s frustrating. If you have my money upfront with no issue of billing me for the season or waiting for monthly payments it should be worth a bit more don’t you think?
A locked in price with automatic delivery are awesome services!
Always on top of when to refill, ease of budget, online system is simple and easy.
I am not stuck in an auto delivery contract. You are very responsive to refills when needed. Always provide great service.
I have been a Griffith Energy customer for almost 20 years. I love the budget payment, service plans which creates a worry free winter. Appreciate the service with knowledge, impeccable timing & a smile. I have heard horror stories from others who patronage with other companies. I have been more than happy through the years. May they never go out of business.
Reliable
We like the dedication to providing us with service and product. We don't have to worry about running out of propane.
Office staff friendly and easy to work with. Quick response to any requests.
Friendly, courteous, helpful, fair prices. The dogs love the delivery man!
The friendly and prompt service. Jane Miller in Watertown is awesome!
Last year I had expressed a concern and the rep called me. She offered solutions, validated me and had great follow through. Can’t remember her name
Price and service
Friendly when we call. They always try to get us quickly or when we say we will be low on fuel. Prices have been less than other companies we have seen.
Friendly staff...thoughtful and prompt msint. Service
Your Watertown NY employees are the best !!! They are always very courteous and patient both on the phone and or person. They are always very professional as well as knowledgeable.
I am not on auto refill because I am seasonal, I call when gas is needed. Someone comes out
in a timely basis.
You are responsive, when I asked the driver last week to top off my tank even though I had not phoned in an order he did. I explained to him I usually come back North in mid April and last April I had to make a special request before the park opened. Depending on the fall weather this years perhaps I won’t have to do thanksgiving t when I come home From next April.