Customer Testimonials
Digital transmission of tank level and automatic tank fill.
You keep track of our propane usage and fill when necessary.
Whenever I call I get answers and my problem is resolved.
Easy refills and billing.
Friendly and quick service. Discount for veterans is appreciated.
Service
The prompt and efficient service to their customers
We've been customers for over 50 years and had very few issues which were addressed in a timely manner.
I have always been impressed by the excellent customer service. Any time I have had a problem or needed assistance the staff has always been very professional. Problems and issues have always been resolved promptly. LP service has always been prompt and without any major issues. i would definately refer others.
Prompt service
I have been a propane customer since 1977 when I lived on nine foot road in Phelps then moved to Florida for several years and now living on Leader Road in Waterloo. Always had great service and never ran out of propane. The only complaint I have is that every year I have to threaten to leave in order to get a better price. I would think that after being a loyal customer for so long that I would be eligible for the best price available without the hassle.
Sincerely
Earl Bowen
Great service. Keeps us stocked and going year round
Service
We appreciate having a decent rate that we can lock in for a year or more.
Efficient, friendly service.
The fact that I never hove to worry about running out of gas. You always deliver in a timely manner.
You always there when we need you.
Do you have someone that cleans furnaces?
Service are great 👍.
I never have to worry about my propane being delivered, and if there is a problem, it only takes a phone call to get the propane I need.
The employees @ Phelps really seem to care and appreciate a long time loyal customer.
Delivered before it runs out
I like having the option to prepay and lock in costs in advance. Any employee I have been in contact with has always been very kind and professional.
We appreciate being able to speak to a live person when setting up our account for the year. They are very helpful in explaining all the payment options. Also, automatic delivery is great.
regular delivery and pleasant employees
We’ve always been pleased with on time deliveries and never running out.
Great people, very helpful and knowledgeable.
Quickly handled my issues
Been with you for Years! Wonderful, perfect service!
Your Palmyra truck dispatcher, Kathy Parsons, is the reason I still buy propane from Phelps Sungas. Last November 2022 my home ran out of propane despite my repeated phone calls to your office reminding you I hadn't had a delivery since the previous April... apparently the automatic fuel gauge on the tank was broken, at least hat was their explanation. We use propane for heat, generator, stove. I called delivery scheduling and spoke with Kathy Parsons, who immediately sent propane to my house and arranged o have the broken meter removed. I was so grateful. We have not been without propane since that time..
very helpful an on the Job.
I've never had to call to have my propane refilled and the price is good.