Customer Testimonials
Mikey was very helpful and reached out quickly to resolve my previous issue and make sure I had everything I needed.
Staff is friendly and helpful. Have had two suspension and fork services there. The first has been great. Just picked up the second but it feels dialed too.
I have had such great experience with my tri bike at Trek. They aren't afraid to touch it like some of the other bike shops in the area!
These guys always have whatever your bike needs. They can make it better!!! Always.
Outstanding staff and products. The customer service here is excellent.
I've ridden Trek bikes for 40+ years and have always been satisfied. Trek Kearny Mesa helps me keep them in tip-top shape.
Super friendly and knowledgeable people! Better than any other shop in town
The amount of support and knowledge is amazing. Very friendly and patient staff.
Friendly, helpful and efficient service with quality products.
Great people that make you feel welcome. Sterling, Shawn and Jack are all top notch! Trek is lucky to have these great representatives.
Always friendly at this store.
Friendly speedy, quality service.
Enjoyed the rental will definitely rent again
Helpful service and advice, prompt reasonable repair, and a huge beautiful showroom with probably over 100 bikes of all types. Impressive!
High quality products and super friendly crew!
All the employees at trek are so friendly and helpful.
The team at the Trek store are all knowledgeable and helpful.
Quality products and service.
After my mechanic of 20 years moved to Bentonville, AR, I've had a hard time finding a new bike mechanic that I can trust. Decided I would give Trek (in El Dorado Hills) a try. The last two times I've brought my bike in to be tuned before a big race, the crew has it dialed in- with no problems. Fast, competent service. Luke, especially, is excellent.
Gloria was evenhanded in discussing products. When she did learn she was in error, she stepped up and said so. It cost her the sale but won a long term customer.
Also there wasn't a hassle refunding my 1,200+ deposit
Our encounter was handled professionally which is rare in this day and age
Whenever I walk in, a staff member offers a friendly welcome. And if I bring in my bike with a flat tire or other issue, it's usually fixed on the spot. I really appreciate that.
Our sales person, Omar, was great. Very knowledgeable about the bikes. He really cared about making sure everything felt oerfect fir us when we bought our bikes. He went out of his way to get us set up. We bought 2 bikes. We had a problem with one of our chargers, it wasn't working, and he was going to drive to our house to fix the problem. If you're looking to buy a bikes at Trek in Santa Clarita, ask fur Omar.
I Like their bike service
Excellent service
Excellent service from the service manager 👍🏻 (Jake )+ the warranty on parts like my di2 battery no doubt about it on buying in the store
Friendly
Bike Rental Service was efficient and thorough. Great customer service. Would undoubtedly use their services again.
The team is always very helpful and knowledgeable. I usually work with Ryan, but Brian was also helpful this weekend. They are also nonjudgmental in handling my questions that are probably basic to them. Great service and people!
The staff is always super friendly and knowledgeable experts!
Mechanics was very good 👍