Client Testimonials
Quality of the cleaning and knowledge of the tech.
Thank you Scott! The carpets were heavily soiled and they now look awesome!!! Great customer service!!!
Lisa C.
We have used ZeroRez in the past for carpet and upholstery cleaning and we were very happy with them then and we are still very happy with them today. Pete, our service technician was very kind and friendly, explained the whole process and possible limitations to a couple of spots we showed him (I really like that.) I appreciate honesty, tell me the truth and be upfront about the realistic expectations, not false promises and claims. To my surprise, he was still able to remove all of them. He even attempted to remove a spot I knew wouldn't come out, so I didn't mention it to him, but when he came across it he tried anyway and came to me with an apology that he wasn't able to remove it, to which I told him, 'Yeah, I didn't expect you would, it's gorilla glue.' ;) But, I love that he tried and then came to me about it to yet. (That's top-notch professionalism.) I also appreciated his willingness and ease to add-on a cleaning of a wing back chair that I had forgotten about and had not mentioned when I first scheduled the appointment, that was very nice and I appreciate that they are/were able to do that. The final item I appreciate about ZeroRez is that they just use hot water to clean. Yes, they may use some chemicals to remove stains and pet urine spots, but overall it's just good ol' hot water, so there's no residue left behind, unless you request that they put on a stain-resistant treatment when they are done, of course. I know there is always room for improvement and businesses look for ways to do that, but I can't honestly offer up any ideas where to make those improvements. From Ally, who scheduled my appointment (she was very pleasant, knowledgeable, and thorough with communicating instructions and answering questions with me over the phone-I still appreciate that-talking to a person) to Pete, the technician who called me to confirm and inform me of his expected arrival time to which he arrived promptly when he said he would and did all that I stated above. He was a very efficient worker, I had a living room set (sofa, loveseat, arm chair and ottoman) and wing-back chair cleaned, carpets in two bedrooms, two landings and stairs, and one family room cleaned, a few spot treatments and stain-resistant treatment in three areas (an offer they had advertised) and he was done in just over an hour (start to finish). We also felt their prices were fair and reasonable, we paid $625 and that included tax for everything we had done. We have no problem recommending them to our friends and fellow business people...just a great company and people to work with. Thank you ZeroRez. And Thank you Pete and Ally you represent the company very well! :)
Great product, great work done by Trajan!
Easy to schedule, abd good service
Jake was great. And I like that you don’t use chemicals on my carpet.
Carpet looks good. No chemicals used.
Great work on a tough job. Thanks.
In time and communication is good.
I lost my phone on Wednesday, any chance the cleaning guys found it?? Please help me!! Thank you. Bar.b. They did a great job!!
Service tech was very nice explained procedures very well and answered all questions I had. Very professional. Carpets look great.
Very friendly and efficient!
The technicians were very professional and knowledgeable . As always, it’s a pleasure doing business with zerorez !
Very nice service person. Efficient and did a good job.
The cleaner showed up an hour early which was awesome and he was very thorough! Great service.
Your service technician Pete was amazing! Knowledgeable, hardworking and friendly; he was upfront about the estimate and did a fantastic job on our air ducts and carpet!
Very professional and on time
Scott was above and beyond the best!! I’m so overwhelmed by is hard work and professionalism!!
I would highly recommend Scott!!
On time, explained everything clearly. Had us check everything out before he left. Was very professional in all details of the service.
Awesome job by the two guys who showed up to do our carpets. They were both professional and courteous. The took their time on a couple of our tough stains and got them out. Very impressed!! We will use Zerorez again in the future. And would recommend to anyone!!
The young man that clean my carpets. Very professional and answered all my questions.
Aaron A. was kind and respectful of my home and furniture while doing the upholstery cleaning.
They did a great job on the carpet. Friendly and professional employees.
This is a great company to work with from beginning to end. Online scheduling was easy, confirmation was sent, and the technician arrived right on time. Doug, our technician, was personable and professional. He thoroughly explained the cleaning process and made some recommendations. While our carpet is fairly new, there were some serious issues due to young pets that are not quite housebroken. He first applied a neutralizing agent, followed by a very thorough cleaning. A day later our carpet looks brand new again, and there are no lingering odors of any kind.
I highly recommend Zerorez Omaha to others and will continue to use them when needed. A big thank you to Doug.
Our technician did an amazing job and was very personable!
friendly, helpful, professional
The gentleman was very honest and very nice. I was impressed by the fact he said he might not be able to get this slim stain up and the stain lightened up a lot. he did a great job ill be using yall again for sure!!!
Doug the carpet cleaner was nice, courteous and did a great job.
Was able to schedule appointment right away. Pete was very friendly and knowledgeable. The pricing is higher than some of the other companies I have used, but did a great job and I am very happy with the results. Would definitely recommend!
Scott was polite and efficient. Carpets look great!