Customer Testimonials
I like that they filled the tank before it was close to empty. Past 2 times, we were completely out and I had to call for refill.
Resopnsive to customer needs
Service was prompt, the next day after I placed the order and the delivery driver was courteous.
This is my first experience with your company, so far great service. Thank you.
Always prompt with deliveries and good yo work with
Guy was very nice and professional.
Don't have to worry about running out.
Called in for delivery during the holidays and received prompt service for a fair price.
Latasha (spelling?) was the best customer service representative I’ve ever spoken to on Monday, December 26. I originally connected with an agent and explained my concerns about the lack of an auto delivery when I placed a called on Sat. , December 24. That agent was very polite but apparently was unable to secure a delivery for me as I had explained that the reading I took was at 20 percent. Apparently my monitor gauge was broken. I also explained that a prior delivery person had told me that my gauge was 10 % low and off. As I anxiously waited until Monday, December 26 for a delivery , I finally reached Latasha at the number Phone number removed. I explained the situation and the fact that the temperature was in the single digits for 5 days at that point and besides the impending possibility of no heat that it was very possible that my pipes would possibly freeze or burst. Latasha listened patiently and said she would call me back. She did again from that same number and told me she would contact someone and would call me back. I received a call from her at the numberPhone number removed with the wonderful news that she had secured a delivery for me. She told me she would keep calling back until the delivery was made and the next time she called back he was there and apparently he got a call when he finished his last delivery and drove very far for mine. Wonderful of him, too. Up to this point from Saturday’s call until speaking with Latasha the way my situation was handled by your company I would have given you a negative rating if possible. Latasha saved me as a customer because I was disgusted , upset, and worried over this avoidable situation. She deserves the upmost praise and some kind of compensation for going above and beyond her job to help and reassure me. She is an asset to your company. Please make sure she sees this response and tell her again how grateful I am.
Name removed
Also, I need a new monitoring gauge.
Driver/tech was very professional and helpful.
Great customer service and the delivery drivers and techs are really helpful
Reliable propane delivery.
Scott our person who helps us
Immediate response to propane needs and rapid answers when calling by phone
Call time to get in touch with a rep was long but customer service was very good.
I is nice to speak with people at the office that know what they are doing.
Great service!
The woman who helped me on the phone could not have been any nicer. Her customer service skills made me feel like a family friend was looking out for me during the transaction. Truly appreciated the hospitality. Also the fill up was very quick which is great because I was low on oil. Thanks for the amazing job!
Just took one call to schedule and website easy to navigate too
Wonderful customer service!!
I have never had a bad experience when calling with questions. I like there are a few ways of selecting payment options, employees seem friendly and willing to help or explain things
Fair prices and good service
great company
Thanks for delivering without me contacting you
Very pleased and a customer of decades since 1985. Prices much better than other companies.
We received our requested delivery in a timely manner and Don our delivery driver was great!
Good servi
Responsive to questions and concerns.
Eastern Propane has ensured that we have had fuel, year round, for 30 years. We have never once run out of propane. Eastern Propane's drivers, service technicians and office personnel have always been courteous and expeditious. Thanks most importantly to the drivers who often have to negotiate difficult driving/weather/topographical conditions. Thank you all.
Excellent customer support