Customer Testimonials
Nikko was awesome. Super knowledgeable about the details and gave me a realistic assessment of carbon vs aluminum, which I appreciated. Also liked taking the bike out in the lot a bit.
Customer service is unmatched.
Everything!
Always great service. Torsten is great.
I called and paid for a bike over the phone. The gentleman helping me was so friendly and polite! Picking up the bike was a great experience also. Both employees I interacted with were so friendly and actually cared about doing their job well. Thank you! Continue this culture in your store.
Al is my favorite!!!
The staff is friendly, knowledgeable and helpful. They take their time to answer questions and make sure your bike is fitted properly.
Good Group of guys to deal with .
I definitely got a new go to place for everything bicycles .
You had the unusual parts that I needed, the staff couldn't have been more helpful or friendly, and they installed everything quickly and efficiently and helped me understand everything. I couldn't ask for anything better. Thanks Trek.
Jeff was super helpful and super informative and couldnt do enough !
Excellent customer service !!
Zion Cyclery really cares about its customers. They're not trying sell you what you don't need. They listen and provide their feedback on what would meet your needs.
Friendly, helpful, knew the bikes.
The service was great and you have a Some nice bikes
Lots of bikes in stock!
The service department at the Highland Park Trek Store is top notch. Torsten Eckstein is very skilled and knowledgeable.
great with repairs and new bikes
Best bike shop ever!
When I need someone to put their hands on my bikes, this is where I go.
Great shop, great employees! Keep it up!
Excellent products and staff. Staff is very knowledgeable
Everything, service is good, prices are good
Corey is an amazing team player! Everyone should ask for him whether it’d be about purchasing a new bicycle or any bicycle knick knacks. He is very knowledgeable and friendly. You will leave the store as a happy individual if you do business with Corey.
High end
Always at the front desk, always welcoming.
Great team and selection of products!
Great, fast service! They saved me by fixing my chain. I was on a cycle up to Kenosha. Thanks!
1) Excellent responsiveness on initial contact
2) Reasonable expectation setting on order
3) Exceeding expectations on order delivery
4) Clarifying order setup configuration before delivery
5) polite delivery time conversation, explanation & clarification
Had in stock and shipped immediately
Torsten Ekstein worked on my 2017 520 Disc bike and responded to a great many questions I had about it. He demonstrated great patience.