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889 ratings.
based onWhat our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The hair stylist was not someone I would see again. Felt as though she was asking and criticizing my choices of shampoo, how often I wash my hair, etc, and they way she said things felt very degrading. It made it hard to enjoy and relax during my haircut and I came to this salon because previously the experience has been so great and relaxing.
Care of cleanliness and communication of appointment. Appreciate the COVID-19 protocols.
All the people are sooo nice! In addition, Katherine does such an amazing job. Love you guys!
Marisa listened to what I wanted. She looked at pictures I brought and gave me feedback (since hair texture, thickness etc matter). She gave an excellent head massage. Will be coming back.
I was made very comfortable.
I really enjoy this spa! It is very clean and everyone is friendly. The nail services are great as well as the nail techs. Love this spa!
My first massage ever could not have been better! Soo relaxing! Already booked my second. :-)
I love how I feel heard in regard to the style of hair I am looking for.
Not 100% happy with my haircut. Not sure what we could do. New experirence with stylist after having been with Jordan for years.
My Stylist, Katherine. And I appreciated the COVID procedures you have in place.
Karyn is very positive and welcoming. She is a great masseuse giving a very personalized massage tailored to hour needs!
Appointments are typically on time, the staff are polite and highly trained; I feel that I experience high quality service and I don’t feel rushed. Each treatment is relaxing and well worth the price. Very clean, Covid safe. Thank you.
Since there really are none of the nice elements remaining at the salon (no beverage service, no foot soak) the only thing to say anything about are the people. My stylist, Sami, is skilled and a delight...the office team are always very good and personable.
Lindsey was great. Easy to talk to and very competent. Good COVID precautions and everyone was very nice.
Very clean, well sanitized, friendly staff.
As always, very nice and pleasant. Clean facilities. Karyn is AWESOME!
The Covid procedures were impressive. I hadn’t had my hair cut since February 2020 except for trimming my bangs myself. Needless to say my hair looked awful with dry ends and color that had grown out. Yikes! I decided to see if I could embrace the gray and decided not to get new color. Katherine did an amazing job and I have a terrific new cut. Thank you so much Katherine!
I had been hesitant to go in for service because of the pandemic situation, but New Beginning has it well in hand.
The stylist I saw was very rude she did not do the cut that I asked for and you could tell that all she wanted to do was finish and be done I did call and complain and never got back in touch with the person who had called and left me a message because I just wanted it fixed and this is a very disappointing experience for me because of the stylus she was so rude
I've been using Aveda products & my hair has been staying healthy. No chemicals. In fact I was able to wear my hair long, thick & very healthy throughout COVID.
My color & haircut was amazing. I didn't think my hair & scalp got damage at all. I love the style. Marisa did an awesome job with my hair, long but styled.
The people were very friendly and I was able to get my questions answered that I had. I enjoyed my very first experience with them
Attentive stylist, great haircut.
Disappointing experience after the facial. My skin was rubbed with sandpaper in the name of exfoliation. I have bruises and scars even two days later. NEVER GOING BACK OR RECOMMENDING TO ANYONE AGAIN
Great experience. Professional and friendly.
Marisa was amazing and provided great service. Very excited she is now at the salon and look forward to seeing her again. I love how my hair turned out!
Relaxing environment and very friendly, knowledgeable service.
Haircuts tooooo expensive
Natalie who took wonderful care of my nails. Also love the care they take to remember who you are and what your preferences have been.
Covid precautions were great, Desiree took the time to really make sure she undertook my hair and the cut I wanted, and I’m so pleased!!
I liked my hairdresser, Desire.
My stylist,