based on 1536 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
There is no need for improvement. I was quickly attended to and the haircut looks good.
This place was amazing every one is nice
Katelynn was fantastic!
Good job.
Awesome
Iris did a fantastic job
The customer service was excellent and my little one was treated awesome even with him being less than 2 years old.
Great customer service
Nividia was very nice and although short on English she listened intently and gave me exactly what I wanted. Very happy with cut. Will be back
As usual I was seen very quickly. Also as usual the stylist who cut my hair was professional and very competent.
Great haircut
Location, cleanliness and friendly environment
Products are always high quality and service was incredible!
Good Cut, Friendly, Fast, Clean,
She messed up on my undercut
Last time I went in to sports clips on west lake Houston I was horrified. I always go there, but this time Amy changed that. She had given me 2 knicks on my neckline. Trimmed my neck almost to the back of my head. Didn’t cut any of the top hair when asked for a fade and trim the top. Had no clue what to do or what I asked for. I had to lie and say I liked it just so I could get out of there. Talked non stop about her kids and drama. Hood hood hood.
Andrea and store staff are always the perfect example of over the top customer service.
The service is perfect!
I got in line on the internet and was instructed to show up in 25 minutes. I went to the shop when instructed and checked in. I was told it would be 25 minutes before i would get a haircut. There were other customers waiting. While waiting, several associates were not cutting hair but were talking among themselves and/or sweeping the floor. All the time customers were waiting to receive haircuts.
Fast and efficient
They did an excellent job!
Price is a bit too high
All of it !
My hairdresser is really good.
Great customer service and attention to detail provided by Katie! Great haircuts done by her that made me decide to return to her every time.
Verify what is in your database is what the customer wants to do and don't deviate. Too many times I have to stop them from using scissors. My haircut is very simple, #4 on the sides and #6 on top. But they want to bring out the scissors.
Hair stylists need to be more receptive to haircut ideas from their clients. This is particularly critical when dealing with young men and boys, who often struggle to clearly describe their desired look. They should make an effort to truly understand what the client wants, pay close attention to the haircut pictures and specific preferences, and clearly communicate if the desired cut is possible or offer suggestions based on the client's hair type.
Patricia did a great job yesterday! She should train everyone on a proper beard and neck trim. Amazing service and technique!
Racheal is awesome. Customer service in this store is awesome.
Very welcoming staff. Great service, and very professional team.
Patty is so friendly and she recommended some products