- Phone: 248.366.4611
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based on 3794 ratings.
What our guests think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Beautiful and clean facility. Friendly, professional staff! Love this place.
Everyone is so friendly and welcoming
Kathy is amazing. Great pressure
Online scheduling is so easy and everyone who has ever taken care of me has been kind, friendly, and highly skilled.
My massage from Shandi was the best massage I've ever had. From start to finish it was therapeutic and refreshing.
Also, the front staff graciously handled some administrative tasks so that I could extend my massage to 90 minutes.
Great massage and communication.
Hi Christina! I'm glad you got to experience a massage with Jonathan - he is a rising star in our center, and getting booked up pretty quick! We hope to see you back soon! :) -Umang (owner)
I love going there all worker at wonderful and all staff are pleasant and its always peaceful and
The massage therapists did not listen to what we wanted. They didn't even look at our notes. I asked for light pressure more than once and it didn't happen. Not even sure why they were trying to crack all of our joints as if they were chiropractors. Over all it was a bad experience.
Make the price cheaper
We have a great monthly program that can help with the cost! No longterm contract and great benefits! Ask one of the front desk about the benefits and they can help you!
The lobby is super quiet. Would be nice if there was some spa music or something playing
Very knowledgeable and friendly staff
The atmosphere was very welcoming and relaxing. Definitely would recommend
Jakhi did an amazing job! I will definitely ask for her for future massages. I felt amazing afterwards!!!!
Hi Vicky, We are happy that you enjoyed your massage with our therapist Jakhi, We hope to see you again.
Great people all around.
Good massage make me relax
Friendly and professional staff.
Knowledgeable staff, neat and calming atmosphere.
My boyfriend and I came to Lavida for a couples massage. This was our first couples massage and it was great. I had Carrie and my boyfriend had Heather they did an amazing job for both of us. They were super accommodating and ensured that we were both comfortable. My boyfriend liked it so much that he scheduled his next appointment before we left :) I would highly recommend Lavida and both Carrie and Heather they were great!
Autumn always does a great job!
Professional staff, fantastic massage, beautiful spa facility, clean, welcoming, can’t wait to return.
Tyler was amazing! Not only did he give a great massage but he paid close attention and taught me some movements to help with pain. Highly recommended!
Very great service, massage therapists and reasonable prices
Well the room wasn’t very cozy. Exposed boards and pipes… If im paying $100 of my hard earned money, the entire experience should be top-shelf… including the atmosphere.
Also the music was terrible. I’ve done dozens of massages and the music sets the mood for relaxation. The music playing had songs that were too upbeat and including one song that was an upbeat jazz song with horns… when I asked the therapist if she could skip the song she said “nope”. I mean…it’s 2024… who can’t skip a song?
I guess the way to make it right would be to give me a free hour massage as a “do-over” cuz at this point I’m already planning to take my money to South Your Soul or some other place for my next one.
We're sorry you were unhappy with the room and the music; the therapist does not have control over the radio; that would be the front desk. Our station started to try different music instead of the soothing spa music we were used to and those songs would take us by surprise. Thank you for being so understanding while we were figuring this out!
Everything
My appointment was 12:15-1:15. I came in late about 5 minutes. It took about 10 minutes or more to actually start the facial. When I was at checkout I realized is only 1:04pm( I asked the ladies at the front). So my facial was less than 30 minutes. The lady that did my facial was very nice but the facial is not an hour and not worth it. You are misleading your customers. I normally go to Ovme, the Hydrofacial is 30 minutes, but they honor the 30 minutes and their products are better than yours. My face is more dry than before I came to you. I have to go to a different place to do it over to hydrate and moisture my face. I told the ladies for tip to be $5, that was the right amount for 20 minutes facial, i am not sure why I am charged $65 after using two massage credits from lavida at Kennesaw. Please explain why. So very disappointed. Thank you
Anna, We are very sorry that you were not happy with your service. The Signature Hydrafacial treatment is a 30 minute service and by your own comments, we did what we were supposed to do as far as the time for the service as the first few minutes are always about consultation and making sure that we are using the right products for your skin type and condition. The actual length of the treatment will vary based on your skin needs, so it is very possible to have slightly different times of service. As far as the products used, they were all Hydrafacial branded products, so there should not be any difference in the product quality used. Regarding the amount that you paid, the two sessions that you used from Kennesaw did not equal the cost of the service and that is why there was an additional charge. Again, we are very sorry that you were not satisfied and we truly apologize. Duane, Owner
Very professional, courteous, and friendly. Great massage by Kirby!
Best massage. Talented massage therapist. Staff is so friendly and helpful. I love dealing with a family owned business. I highly recommend!
Robert was very good and the front desk person very pleasant.
Always on time, everyone is always lind and professional.
There are so many things. The front desk staff is always extremely friendly and helpful. The therapist are always professional, excellent at their jobs, and that’s what keeps me coming back. The place is always immaculately cleaned and I enjoy going there for my sessions with pleasure.