- Phone: 248.366.4611
- Visit Website
387 ratings.
based onWhat our guests think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Professional and friendly people. Great service!
I absolutely loved getting serviced by Madeline! She was super sweet and gave great advice and made my skin so glowy! Will definitely be back ❤️
Everything!
We're glad to hear that you enjoyed everything about your visit! We appreciate you and look forward to seeing you again soon!
Very professional
I absolutely love this place in so many ways. Everybody is friendly and it is very relaxing. My only issue is that my favorite therapist left and I can’t seem to find anybody who is quite as good. It also seems they may have new management/owners, and although they are nice they were confused and unhelpful when I had certain questions.
I am always greeted with a smile and a cheerful hello as soon as I walk in the door. Randy is my Massage Therapist and he is able to find my tension spots and release them. I definitely will and have recommended Randy and other Therapist to friends.
Thank you for such a kind review! We're glad to hear that Randy has exceeded your expectations and we appreciate you recommending him as a massage therapist to others. We look forward to seeing you next time!
Great pressure with massage and addressed my issues
Thank you for your feedback! We're glad to hear that you had a good experience with us, and we hope to see you again soon!
Ashley does An amazing job! She is the best!
Victoria was incredible, I'll definitely be back
Great therapists, personalized service
ALWAYS SO PROFESSIONAL AND FRIENDLY. SARA IS THE BEST AND VERY INFORMATIVE
Beautiful facility, very clean, everyone is very nice and professional
The massages are wonderful! They get the knots out and you leave there very relaxed. A great place to pamper yourself with kind and knowledgeable staff!
Clean, comfortable and relaxing atmosphere and friendly staff? What more could you ask for?
He was awesome! Got my knots out almost completely.
Wonderful staff!
Great massage, easy to schedule, clean, good customer service, welcoming
I honestly used to refer everyone to Lavida and recently that has changed. Unfortunately I am honestly considering canceling my membership. I have been very disappointed with my experience and I keep trying. From the very beginning when I joined, I was charged twice for my massage/membership which isn't the biggest deal so I let it go, but more importantly I've been cancelled on twice back to back (and with my job and schedule it is hard for me to find anytime for myself. So when I am able to schedule an appointment I really look forward to it and it has been very upsetting to be cancelled on twice with very minimal notice. I think it is unfair that if I were to cancel within 24 hours I am charged and y'all cancelled on me with only 2 hours notice and another appointment wasn't offered and when asked not available for days.) I took the soonest appointment available and was sadly just disappointed with my experience agian. My massage was not how it usually is and I understand that each therapist is different. However it wasn't just her massage style, it was more so the feeling of frustration. I am not sure if she was just having a rough day or if it was because I was her last client for the day but it seemed like she was annoyed to be there and help me. I left the session feeling stressed. I love my bi weekly sessions when I can have them and would love to remain a client of yours. Thank you for the opportunity to provide you my feedback! Feel free to reach out to me directly if you have any questions.
All the best,
First name removed
Thank you for letting me know. Chrome has been having trouble with bugs. The therapist is 5 months pregnant. She has had a rough go.
Bekah - Owner
Great massage
The ambiance was fantastic, and Kathrina, my therapist, did an outstanding job! The warm massage bed added to my satisfaction. I'm truly glad I came, and I'm 100% satisfied. Thank you!
Very friendly staff. My masseuse Devon was excellent. Very nice place. You could tell they were there to make you as comfortable as possible. It was my first massage so I was a little apprehensive but that all went away very quickly.
It was very professional, and I had a great experience
I loved it!! Everything was very clean and professional. Esthetician was very knowledgeable and it was such a relaxing experience!!
Nice relaxing environment and Lezlie is the best massage therapist!
It was easy to book online. Carla provided a wonderful massage and made personalized recommendations for technique and add ons that were relevant to my needs. I will be back.
sarah and Jenny are the best and put in effort
Customer Service
Good massage
Laura gives an excellent massage. I also like the waiting room. It is very peaceful.
Hi Cindy! We love creating a cozy space away from home for our guest, and I'm so glad you find our member's lounge very peaceful!
We encourage our guests to arrive early and stay late after your appointment to sip on tea, hot chocolate, apple cider, or have some snacks or chocolate, or cozy up with a fuzzy warm blanket while enjoying the fireplace and ambience!
I'm also happy to hear you enjoyed Laura's skill and style - she has lots of loyal guests that keep rebooking with her and she continues to evolve and improve as a therapist as she is consistently focused on learning and growth :).
I'll see you with a warm drink in hand in the member's lounge soon :) -Umang (owner)
Jasmin does a wonderful massage. SHe is very professional and good at her job. So are all the others that work at LaVida.