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6243 ratings.
based onWhat our guests think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Robert was very good and the front desk person very pleasant.
Always on time, everyone is always lind and professional.
Good masseuses. I have tried 3 now. The aroma when I enter the lobby is alway nice and you gave friendly staff.
I was gifted a couples massage for my wedding. My husband really liked his massage with Jill and was relaxed and satisfied when she finished. My massage with Wendy was a little less satisfying. I talked to her about neck and head pain. She said she would start at the legs and work her way up. She spent a LOT of time on my back and not much time on my neck. She did no scalp massage and no heated cloth on my forehead. My husband had a heated cloth and he said his neck massage was really good. When Jill told my husband to turn over, then Wendy did shortly after. When Jill told my husband he was done, suddenly Wendy said I was done and didn't even finish massaging my neck on the left side. As we were driving home and discussing our experience, I told my husband the left side of my neck was sore and I felt like she didn't really complete the massage. It hurt for the remainder of the day. I think Wendy needs to brush up on her skills and relating to her customers. It would be nice to be comped for at least half of what I paid (my husband gave her a $20 tip too) and come back for a massage with a more skilled masseuse.
Theresa, thank you for talking to us about this issue over the phone. We are sorry to hear that you've had this experience with Wendy. We completely understand that you were looking for a more relaxing experience. We hope that you are willing to give us another chance and let us book you with one of our more experienced massage therapists. Please do not hesitate to call our front desk so we can book this for you!
Joe, Does some magic to my body. I'm a retired pro athlete that has tons of aches and pain and the massage here helps so much.
Sabrina was great. She took the time to listen to me and determine my focus areas and then she provided me with an amazing massage. I highly recommend her and LaVida.
Thank you Dale for the rating and review. We strive to really listen to the main issues and goals so we can customize the massage and provide you with what would make the biggest difference for you. We are grateful that you tried us and we look forward to seeing you back soon! :) -Umang (owner)
I've been a member for 12 years, and had the same therapist for most of that time. When she changed her schedule (which I totally understand), it became hard for me to see her and I had to find another therapist. I'm a Mon-Fri, 8-5 desk worker, so I like to get a massage on Fridays after work. It seems no one competent works then. I've had sessions start late/end early. I've specifically asked for deep pressure/more time on certain areas, only to be ignored. I've asked for something during a massage and the therapist can't hear me because they've got earbuds in (this is unacceptable). As a good tipper, I'm insulted by the signs that tell me that a tip should be 30/40/50% of the price I'm paying. I've raised all of these concerns with the front desk, have asked repeatedly for a call from the owner Deanna, and have never received a call back. The former owner would have never let any of this fly. Perhaps I'll get a call now, and I can cancel my membership.
Hi Kristen, I am happy that we had an opportunity to speak with one another. I understand that it can be difficult to find another massage therapist especially, when you already have a favorite. I am glad that we were able to get you on Leigh's schedule, as well as her waitlist and find another therapist that offers deep tissue for you. I am pleased that we were able to take care of your concerns. Sincerely, Deana (Owner)
The facility and the desk staff were nice. My therapist was John, he was nice and professional but I had requested a therapeutic massage and I received a very very light touch massage.
Good Afternoon Laura! Thank you so much for your feedback, we greatly appreciate it. We would love to discuss this more with you and get you matched with a therapist that meets your needs with pressure and style. Please feel free to reach out to us so we can assist you. Have a great day! - Francis
The way you treated, and the knowledge of the of the massager
Jasmin does a wonderful massage. SHe is very professional and good at her job. So are all the others that work at LaVida.
Professional and friendly people. Great service!
I absolutely loved getting serviced by Madeline! She was super sweet and gave great advice and made my skin so glowy! Will definitely be back ❤️
Everything!
We're glad to hear that you enjoyed everything about your visit! We appreciate you and look forward to seeing you again soon!
Very professional
I absolutely love this place in so many ways. Everybody is friendly and it is very relaxing. My only issue is that my favorite therapist left and I can’t seem to find anybody who is quite as good. It also seems they may have new management/owners, and although they are nice they were confused and unhelpful when I had certain questions.
I am always greeted with a smile and a cheerful hello as soon as I walk in the door. Randy is my Massage Therapist and he is able to find my tension spots and release them. I definitely will and have recommended Randy and other Therapist to friends.
Thank you for such a kind review! We're glad to hear that Randy has exceeded your expectations and we appreciate you recommending him as a massage therapist to others. We look forward to seeing you next time!
Great pressure with massage and addressed my issues
Thank you for your feedback! We're glad to hear that you had a good experience with us, and we hope to see you again soon!
Ashley does An amazing job! She is the best!
Victoria was incredible, I'll definitely be back
Great therapists, personalized service
ALWAYS SO PROFESSIONAL AND FRIENDLY. SARA IS THE BEST AND VERY INFORMATIVE
Beautiful facility, very clean, everyone is very nice and professional
The massages are wonderful! They get the knots out and you leave there very relaxed. A great place to pamper yourself with kind and knowledgeable staff!
Clean, comfortable and relaxing atmosphere and friendly staff? What more could you ask for?
He was awesome! Got my knots out almost completely.
Wonderful staff!
Great massage, easy to schedule, clean, good customer service, welcoming
I honestly used to refer everyone to Lavida and recently that has changed. Unfortunately I am honestly considering canceling my membership. I have been very disappointed with my experience and I keep trying. From the very beginning when I joined, I was charged twice for my massage/membership which isn't the biggest deal so I let it go, but more importantly I've been cancelled on twice back to back (and with my job and schedule it is hard for me to find anytime for myself. So when I am able to schedule an appointment I really look forward to it and it has been very upsetting to be cancelled on twice with very minimal notice. I think it is unfair that if I were to cancel within 24 hours I am charged and y'all cancelled on me with only 2 hours notice and another appointment wasn't offered and when asked not available for days.) I took the soonest appointment available and was sadly just disappointed with my experience agian. My massage was not how it usually is and I understand that each therapist is different. However it wasn't just her massage style, it was more so the feeling of frustration. I am not sure if she was just having a rough day or if it was because I was her last client for the day but it seemed like she was annoyed to be there and help me. I left the session feeling stressed. I love my bi weekly sessions when I can have them and would love to remain a client of yours. Thank you for the opportunity to provide you my feedback! Feel free to reach out to me directly if you have any questions.
All the best,
First name removed
Thank you for letting me know. Chrome has been having trouble with bugs. The therapist is 5 months pregnant. She has had a rough go.
Bekah - Owner
Great massage
Best massage. Talented massage therapist. Staff is so friendly and helpful. I love dealing with a family owned business. I highly recommend!