- Phone: 248.366.4611
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3290 ratings.
based onWhat our guests think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Mia did a fantastic job with my 60 minute massage. I highly recommend her!
Hi Mike. Thank you so much for your positive feedback. We are glad you enjoyed your massage with Mia. We think she's fantastic as well.
Very relaxing environment. Everyone is so friendly. Love the facials and massages.
The cleanliness and friendly staff. Joe was exceptional!
Amazing....soooo relaxing. I just have to not wait so long between visits!
have the waiting area also use ambiance.... so have the store area separate from where the clients wait for their massage, so they can wait in a more relaxing atmosphere.
I love the way I feel after a massage.
My massage therapist is Elizabeith and she is great! I have had other therapists, but she is by far the best..
Hi Marshall. Thank you for your kind words about Lis. She truly appreciates it. We look forward to seeing you soon.
Friendliness, professionalism, overall wonderful service.
The massage was helpful for a few hours, but right back started hurting again.
There are not enough early evening, (after work), appointments available.
Our evening and weekend appointments do tend to fill up in advance. Please give us a call if you have difficulty finding an online booking, as we may be able to offer additional assistance or keep you apprised of any unexpected same-day openings.
Everything!
Marissa was great and I loved my facial and all her recommendations.
Everything and the receptionist are awesome! Especially Ms. Last name removed!
The receptionist was so calm, sweet and happy to be there. Danilo was amazing and truly knew what to focus on.
Couples massage! It was amazing
Always relaxing and helps my tired muscles feel better.
It is lovely. I enjoy the extra options such as essential oils.
Shaker is amazing
Thank you for your review! We are happy to hear that you enjoyed your experience with Shalee, and we look forward to seeing you again soon!
I'm sorry I was unable to cancel my reservation ahead of time, but I woke up sick that day. Getting charged anyway was a bad experience, but I understand why you felt you needed to do that.
It is quite difficult to find an appt on the weekend unless you book very long in advance. It did not use to be that way. Thanks
My massage therapist Jennifer was amazing and I will come back for her. The only disappointment was I was in a joint room with divider between two rooms and the other room was having a loud conversation the entire time. Totally not her fault and she tried turning the music up to drown out the noise, but it was still very distracting. I didn’t rate it a full 10 on the recommendation scale because the prices are a bit steep if you can’t commit to a monthly membership.
Always a good massage. Never a bad therapist. Pleasant and efficient front desk personnel. Relatively easy to make reservations considering how busy your schedule is
Enjoy the facials by Joy.
Great massage!
Friendly and helpful
Laura was great the atmosphere was very calm .
Hi Brenda. Thank you for your kind words. We strive for an overall calming experience so we are happy to hear when our clients are happy.
Have your female masseuse’s take more training on massage methods. In my experience, you only have one really good masseuse and that is Bill. I’ve been getting massages since the 1980’s and those ladies skills are just adequate. But some money into more training for them and I might be able to use them.
Also, please get your reservation system figured out.
I’m glad to be a member, but will only use Bill until the other masseuse’s improve.
My massage therapist.
I’ve said this before when filling out these feedback requests, but the price is just too steep. I had a gift card, so I came in, and that’s the only time I ever come in. Otherwise, it’s just too expensive.
Sorry to hear. Our price point is in line with what the industry is charging along with our competitors. While we try to keep the price as low as possible, in order to keep our staff, we need to ensure they are paid fairly as well.
I have enjoyed all my massages. The front desk staff is on top of things and making the appointments are easy on the app. I love the atmosphere. The only thing I wish was it would be easier to get appointments on weekends. I work Monday - Friday and I can't make it in on those days. I also would like more slots for facials. I understand it's probably not easy to hire specialized employees though.
HI Sally thank you so much for your feedback. I have great news we have 2 new estheticians and starting October 1st we will have Saturday and Sunday availability. I have had a facial from both of them and they are amazing! Just let us know when you're ready!!
Quality massage, friendly staff. Very helpful. One session and my back felt better than 100 chiropractic visits.