- Phone: (860) 572-7433
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Customer Testimonials
Had my 9 year old Trek Domane which admittedly I don’t take good enough care of for a badly needed cleaning and tune up just a couple of weeks ago. Needed new tires, new chain; front and rear cassette ; handlebar taping ; cable tightening, etc.
Promised in a week and got it back in 6 days. Can’t believe what a wonderful job the guys have done. Honestly feels better than new! I had forgotten how great a bicycle I had. Thanks so much. First name removed R
I went in with my bike expecting I needed new tires and would have to leave my bike for a couple of days. Happy day for me, I can wait until spring for the new tires and the nice woman at the shop took care of my bike while I waited!! Thanks, everyone for exceeding my expectations!!
Elaine was very helpful and informative with all my questions. My order is on the way to Miami Florida. I will be ordering from you from now on
Honest assessment, quick service, good advice, Thanks
Mystic cycle employees are very knowledgeable and helpful!
Sam was awesome. I originally expected to have to leave my bike and pick up later. She immediately was able to evaluate the issue and fix it while I waited.
The people! Great service, easy to work with. Everyone goes out of their way to make your experience there a good one.
Very friendly & helpful staff. Greet you when you walk in and always feel welcome.
Joe spent about thirty minutes thoughtfully answering all my questions while selecting my bike which was ultimately a Trek Domane AL 5.
He was honest, knowledgeable and clear while helping me to understand the specific differences between bikes.
I’ve had the bike two days and had two workout rides. I find the geometry gears of the bike are perfect for my use. As bonus this bike improved my time by 15%.
Name removed
VRY PLEASANT AND HELPFUL....
Always my 1st stop for my biking needs!
Had a time critical wheel repair, and Joe/Darren were super helpful. Thanks so much for making time to accommodate me!
I came in to get a new bicycle pump for my husband who purchased a Trek E-bike last year. I was immediately shown you offering and decided on the Orange Pump becasue the sales person told me that is the pump the Cycle Center uses at you facility. Thank you so much for you recommendation.
Staff is always willing to help and if you don’t have it you can get it
Very friendly and helpful staff!
The shop like bikes and cycling so they were willing to listen to our thoughts and needs, give options, make recommendations, find alternatives and finally find a bike that works. This holds true for a grand mother looking for a grandson's bike, to senior citizens looking for a way to keep riding. Everyone was friendly, accommodating and a pleasure to work with. I have been a customer since the very first year they opened (as a mtn biking family, and up to today as Seniors. still enjoying riding. Nice job everyone.
Only place to go if you want the correct, prompt and quick service you expect.
The best shops mechanics team is just fantastic; they know what they are doing,
The folks at Mystic Cycle Center are super knowledgeable and really work with you to pick the best bike, components, and to keep it in top shape.
Great product and helpful, knowledgeable and friendly staff
Help was friendly and helpful. They helped me get my bike in and out of the car(I am 76).
Well first time customer i was very pleased . Sam and Jackson in the service dept. very professional and courteous and knowledgeable . thank you
Great service!
Joe was extremely knowledgable and helpful for us buying our ebikes.
Quick turnaround on my repair job and expert wrenches giving solid advice.
The staff are very knowledgeable and helpful. I’ve been buying my family bikes at Mystic Cycle for 30 +years. I love my new bike bought this past spring. Joe has been wonderful with making some adjustments and minor repairs and answering questions. I’ve been VERY pleased with the service and being treated like family. So happy Chris took over the business when Rick retired.
I needed new cleats for my bike shoes, and the guy who helped me was fast, professional, and really nice. It was all accomplished in a matter of a few minutes.
Bike was ready on time. Everyone was very helpful.
Joe was very helpful and personable Sun glasses are top quality too.🚴
You guys take personalized customer service to the next level. Every person I interact with makes me feel super special and genuinely cared for. You guys are seriously the best. Many, many thanks!!