Customer Testimonials
I have been with Downeast over 20 years. I like the people and have been let down by the service only once in this time. I think in this past year there has been a notable effort to improve the service. This is something, as a loyal customer, I appreciate.
Everything
timely deliveries, easy access using portal...quick and easy process to set up services.
I have a service contract, which has proved invaluable.
The guys that came to do the work were professional, got the job done, didn't waste any time.
Set price, availability for delivery and service, politeness and consideration of employees.
Promptness!
You are able to deliver oil and/or repair in a timely matter.
Staff are very helpful and easy to deal with.
Very reliable, and quick service
Dependable.
Deliver of products are timely and the staff are helpful and knowledgeable when I call.
You were here to help as soon as I saw the issue. Thank You! You were fast friendly and efficient.
Friendly and professional staff.
Prompt
Very reliable. Drivers are always friendly. Been using them for years.
I have been a customer for many years. I realize last year was a lot of difficult publicity but I have not had any problems with delivery etc . Hope it stays that way!
Has always provided reliable service.
I like that you are responsive to customers especially when the need is sudden. I had forgotten to set up my fuel oil for the winter and also needed a delivery. I called on Friday. My request required follow-up and so I called back on Monday. The customer service agent helped me to get my account set up on Monday and oil was delivered on Tues.
App is easy to use and customer service is great
I have never had any problem.
Downeast Energy/Superior customer service has always been supportive for our needs and account
Very respectable and timely service
Courteous propane delivery truck driver.
reliable and responsive
Alway's great service. Thank you. Joel
Being able to speak to someone when I call. Propane is always delivered. I’ve never run out.
Good service , budget available
Very friendly and helpful.
Our delivery driver (#900803) was very helpful giving us the contact info for a heating service technician who as it turns out serviced our boiler some 4 years ago. We would like to nominate this driver for employee of the month!
Anonymously submitted from C.M. in West Bath, Maine