Customer Testimonials
Great service to
dependable delivery service
Always professional and prompt.
Since all the changes late last year that initially made us panic, the service has been the best we've had in years. Honestly, it's been a long time since we would recommend DEE and we're really pleased to be able to do so again.
Very easy to work with and did exactly as was promised Grateful Name removed C.
Down east has reliable service. Staff of friendly and informative. Yeah
Excellent customer service, excellent communication.
Propane delivery always happens on accordance with the schedule. Friendly, helpful delivery driver.
Propane delivered; technician coming next week for tune up. So far so good.
Dependable services!
My last furnace service was fantastic. Air is coming out strong in all vents. Very pleased.
And I asked to have my tank topped off when they could (via the website) no hurry. They responded they got my request and fulfilled it in less than a week. Happy customer.
We woke up to no heat on Sunday morning. Julian Chan was the technician on call; he found faulty thermostats and replaced them. He also replaced a faulty boiler tank so that we didn't need to schedule a support call later. He was great, efficient and kinf
Great service!
I've been concerned about the loss of our local DownEast business office in Brunswick and the initial feeling of abandonment I felt when Superior took over what I considered to be an excellent company, staffed with friendly and competent people. While Superior has recently been responsive when I have had an issue, in the past it was often delayed and took several calls to follow up and resolve. Customer service is the KEY to the success of any business and I urge you to keep that in mind at all times. The loss of that local component means everything is channeled through a call maze that can seem endless. Things have improved since the initial take over and the technicians sent have continued to be of good quality. As always, they are a positive face of the company. I encourage you to continue seeking customer feedback on customer experience and hope you listen to it. I have given you a high score to let you know I value this effort and hope it continues to be important to you.
Usual available for prompt phone calls and reasonable service time plus delivery invoice in door.
My vision is now very limited .. prefer communication by paper mail and phone.
Good service and nice neat job.
I have been with Downeast Energy for over 20 years and I love the service and the deliveries I get for my oil.
Reliability
Our deliveries have been seamless. Our billing the same.
Rarefied air indeed - an easy company to work with!
Superior service - had to say it!
Prompt attention when problems occur. Consistent communication!
Reliable service; super friendly techs, and affordable budget plans
Even tho I'm on automatic delivery. When I get nervous and place a order for propane. Your there with the delivery. Great service.
Timely and guaranteed delivery I don't have to worry about running out of propane.
Jeff was very helpful and responsive to all of my messages about getting my propane tanks delivered and installed.
fast and efficient service
great service and really friendly and helpful staff
Good customer relations. Polite peole working there. Only have propane. Burns clean.
On time everytime.
Being able to prepay
Have been a customer for many years and have had no complaints. Service has been on time and well done.
Just hard to make payments on line usually takes five times before it go through.