Customer Testimonials
very pleasant to work with, have an excellent emergency response time and automatic delivery alleviates stress
Reliable service.
Prompt and friendly top deal with
We get our fuel oil and propane from you. The on-line access to my account is great, and whenever I've had a reason to call your offices, I received friendly and professional service. Your prices appear to be competitive. All in all it's easy to do business with you.
Great service!!!
persons very helpful and courteous
Automatic fill is nice so I don't have to think about it or worry about forgetting. Customer service is friendly every time I've called.
Downeaster energy has always been responsive and timely to our propane needs. Last winter when they knew deliveries were going to be difficult, they let us know there might be delays and kept us updated as things changed.
Excellent service
I received my first delivery yesterday, and the service was excellent. The oil was delivered on time and filled directly into the tank. The process was quick, professional, and convenient. Thank you! ⭐⭐⭐⭐⭐
online options make it easy to do business with you
Teresa at your Brunswick, Maine office is terrific! She was able to get answers that I could not. Please give her a pat on the back for me.
Great customer service. We have been customers for 15 years.
Promptness
Deliveries arrive consistently.
Very prompt and courteous service. It is a pleasure dealing with Downeast.
The technician responded very quickly and resolved out problems.
Provided excellent service since 1993.
Delivery personnel
Your drivers never have an issue delivering propane up our driveway, especially in the winter months.
Professional and consistent service. Do miss the personal contact…
Reliability
Very easy to communicate with Downeast.
We are very pleased with the service that we receive. Always on time, and the service is always extremely friendly. Even during this icy and snowy winter, always greeted with a smile.
My husband and I have only been living in Maine for the last three years. We are so pleased that we signed up with your company.
Thank you for your continued outstanding service.
Best,
Ingri van der lugt
Downeast has consistently been reliable and great with their services. I highly recommend them!
Professional and fast service.
delivery man was excellent and very caring. Made sure I could get my deliveries when I forgot to open garage door. Always pleasant, even when it took extra time for him.
We appreciate the courteous and efficient product (truck) drivers who safely deliver fuel to our residence
Your customer service people are great. The ability to reach a live person, especially one in your service area, is not great.
your web site is horrendis.
your phone tree is worse.
All the offices are closed.
if you want people to pat their bills, you should make it easer to pay bills.