Customer Testimonials
On time. Always positive and polite
I never have to worry about running out of propane with the device that monotors the level of m y tank.
Prompt delivery and service
i have been very happy with all the service support people I have talked to. They have been very helpful.
Prompt Service
Delivery and billing always on schedule for my propane requirements as my usage fluctuates with the weather. Great service, thanks
Been with Downeast since 2008. Yes, I might sabe a p[enny or two shopping around for oil but just a penny or two. I know downcast will provide service when I need it and usually very promptly. I would and I do recommend Downeast to others based on their good service.
Easy to work with!!
Downeast Energy has served my home needs for quite a few years without fail. They have always been there when we needed them.
Great and reliable service. So easy to deal with I never even have to call.
If you have a problem some of their customer service rep can help to rectify it
When we called about the problem we had immediate assistants. They came and solved
the issue. They told us each step they took.
Thank you for the help.
Products both heating oil and propane are excellent. Service technicians are very knowledgeable and friendly. Delivery personnel are fantastic. They go above and beyond especially in the winter to ensure my tanks get filled!!!
Call back regarding my account
I like the automatic refills. I sent an email asking someone to come out and advise on burying my tank but never heard back. It's near impossible to get anyone on the phone.
I find the company to be prompt, friendly, helpful and ready to answer questions and explain everything.
Charles was over the top nice!
For starters, DownEast energy always makes prompt deliveries! I recently had a business issue with my account and I received an incredibly prompt and professional response about my inquiry from Rachel, who was able to answer all of my questions and address my concerns having thoroughly researched and resolved my situation before she even contacted me. I am highly satisfied with the results of this interaction and very much appreciate Rachel's attention to my account!
Timely service and friendly drivers/deleverers
Polite sales and service.
It’s always perfect
I like the fact that they make sure I get regular deliveries and do not have to worry about running out of fuel.
with automatic delivery we dont have to worry about our tenants being in the cold
Friendly staff. Prompt and regular delivery. Also appreciate the cooperation with my Church.
Listen to your needs, adjust and respond, accordingly. Polite and try to keep your costs in check.
Very prompt and courteous in providing services and explaining things.
Responsiveness
I have always been happy with your service and was happy to get repairs on Christmas day even if it cost more.
Prompt responses and kind interactions
quick response to my request