Customer Testimonials
friendly, competent delivery people
Always prompt in filling my tank. Easy payment options.
assurance of propane refill with out the need to contact
We have 10 accounts
Thank you!
The winter temps this year have been rough, I am happy the tankers are keeping my pigs fueled up.
Very efficient in knowing when to deliver propane. Your staff is very efficient in responding to requests and information
I am a COD customer which puts me at the bottom of this list. I was ok with that. I called early. Nevertheless delivery was made in a couple days. Great service.
they just keep stuff in the tank
Very responsive when needed. Deliveries are timely
Timely deliveries and service and response to questions.
You are great! We have used you many years and never been unsatisfied!!!! Ty for being here fast!!!!
Great customer service! Thank you!
Response time is excellent! 😊😊
You are on time and easy to work with.
Ordered product on a Friday, was delivered the folowing Monday
I can't remember how long my husband & I have been customers of Downeast, but it has been quite awhile. Over the years we have been treated very well. Now that I am alone, it has been a comfort to know Downeast is just a phone call away. I think we always participated in the budget plan & auto-delivery and I have continued that since my husband's passing.
Prompt service.
I like how I can view my account easily online and see in real time where my tanks are at. I also like that when I’m using auto pay I can have a set amount due every month so I’m not taken by surprise with costs. Great experience with this company!
Have signed up for automatic delivery and happy with this service.
Very reliable and prompt delivery, thank you.
Friendly, reliable service!
Your Company is great, your phone service is terrible.Your AI is aweful
Easy, set up and don't worry about your propane.
We’re on automatic delivery and you filled our tank on time! Also thank you to the driver that came very early in the morning in these frigid temps. So appreciated!
Like both.
I am a new customer and have had no problems with getting my order for K-1. They said it would take 10 days and I got the first order on the tenth day. The second deliver came in 4 days. I followed the directions on line and they called me within 15 minutes.
I would not go to anyone i try to tell people about your service I want to give a example I call downeast it was in the winter. The busy time I called on a wed Thursday the next day they were at my house filling my propane tank now that is darn good service and remember guys shovel a path to it not easy to walk in the snow with a 50 ft hose those guys appreciate the extra time you put in to keep them safe
Service and billing had been pretty lumpy bumpy for quite awhile but has vastly improved during the past year.
We have been customers of Downeast Energy for 25 years & have been content with everything.
My only complaint is that the website sucks! The first time I used it didn’t allow online delivery ordering. I had to call the local office every time I needed propane. It was finally fixed and I could order fuel but in one month’s time it stopped working. It is still not working and I spent over an hour on hold on the phone only to find out my online order wasn’t processed. Fix it and people spend less time on the phone with your agents.
So far the company and its people have been easy to deal with. However I did recommend to
My son to switch to you and he was denied due to a notice you are not taking new customer.
Why ask if you don’t or can’t take on new business?