Customer Testimonials
I like having automatic delivery. It takes away the worry of running out of oil. I also like the technicians who clean our furnace very year. They are always frinedly, polite, and helpful.
dependable
GOOD SERVICE
The price and customer service are excellent.
Auto Delivery and Auto pay
Web site is easy to use and to schedule/request deliveries
You don't let me run out of propane and the driver is very nice
Very pleased with the service and the people I talk with when paying invoices
Easy to deal with.
Service
Happy with service provided
I like when I call for a delivery or call for service they give me all the information I need and let me know when they are coming and the day before they sent a reminder
ok
Your delivery people are pleasant.
Set up service was quick and done professionally.
I feel our pricing is fair for the propane we use. We are on automatic delivery and that works well, as does auto-pay.
Have been a customer for 30 years and we are one of their payment plan customers. We have never once run out of oil.
Automatic deliveries provide peace of mind. The budget plan allows predictability for monthly expenses. Very reliable Company with excellent service.
Response is quick
Prompt service as usual. Great customer service!
Quality of serviceman
After reorganizing customer service has finally been improved
All services
Timely delivery; locked in rates helps with budgeting!!
Good customer service and good automatic delivery.
reliable delivery.
While I am satisfied with the oil tank filling happening on schedule, communication by telephone is much more diffcult (time consuming & with long wait times, even with a call-back) and "distant," since Downeast was acquired by Suburban+. The person answering the phone isn't even local, in Maine!
Twice by phone (long waits) and once on the website, I tried last month to schedule my usual fall furnace cleaning and inspection. So far, I have had no reply.
It used to be a simple task to call the Downeast office for this, and the person would schedule that visit as we talked on the phone! Now, one calls or writes on the website and hopes for a reply. I will try calling again this week. (Note: scheduling this annual technician visit at a certain time of day is important, since no one is ordinarily at home during the day, and I therefore need to coordinate your visit with a time when I am home and not at the office.)
Reliable delivery for many years.
Great service! Never had any issues with deliveries or ordering service of my boiler.
Friendly, reliable, honest, service.