Customer Testimonials
I Would enjoy receiving a monthly statement on my accountPhone number removed respectfully Edd Shull
Deliveries are always on time and your service professionals are very nice!
There was a good line of communication your installer was on time knowledgeable and professional.
Prompt service
I like your customer service and fast turnaround. I called in an order for fuel last minute and ran myself out of heating fuel. The representative told me it usually takes from 5-7 business days to deliver but she would try to expedite the order since I was running out. I ended up getting a delivery within 2 days which was really awesome!
Customer service is excellent.
Quick delivery of tanks, online tracking of tank levels and auto-fill services. Never have to worry about running out of home heating fuel ever again.
Good service and respectful employees
good service helpful office staff
Excellent service for installation and regular deliveries. Appreciate the recent addition of the tank telemetry and the fill up before the weather gets cold. New portal is well designed and has all the relevant information right at hand.
Our technician was great. Very personable. Customer service was great.
Last year was my first year ever with propane. The previous owners left us with basically nothing in the tanks. And silly me wasn’t sure how to read the meter thereafter. But Eaterm was SOOOO good about emergency delivery. The drivers are excellent. (I live in a very remote area). The office workers are so friendly and responsive and HELPFUL!!! And my delivery driver actually came into my home to do all the leak testing and guiding me through my dual service central propane heater and how to operate my two stand alone propane propane units as well. They’re awesome !!
Customer service and the dispatchers were very efficient and scheduled a same day delivery of heating oil recently. I am very appreciative and was struck by their helpfulness and courteous nature.
We are not happy with the change to your website. I have been unable to sign in to pay our new invoice.
Very efficient service :)
I like their service, some of the workers are really accommodating and help when their help is needed.
Great service from my local Reading, PA branch.
Continued good service, courteous, reputable
Scheduled deliveries, professional delivery personal. The delivery person out team Is sheets Very nice and professional and they always answer any questions that I may ask them. I definitely like the no hidden fees on my bill.
Good service
Staff and technicians very courteous.
Always respond immediately for customer service needs
Very professional service.
Always helpful when I call to ask questions
The installers were great - courteous, cooperative, and friendly. Took the time to explain everything.
You always come when I need my furnace fixed.
they answer phone and very polite and efficent very courteous
n/a
Your staff is always very friendly and professional. I called to let them know my propane tank was low, the woman answered my call, called my by name and let me know she would schedule my delivery as soon as possible. Propane was delivered within 2 days by a very friendly driver (to date, all drivers that have delivered propane to my site at Mountain Springs Campgrounds have all been very professional while being friendly at the same time). So far, I have no complaints about anyone on your staff and they have always dealt with me in a prompt manner.
The service men came the next day. Gentlemen were great