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Member Testimonials
Great facilities and very supportive staff.
I find the facility to be everything I need at a reasonable price.
The staff and facility are great
great facility
The Y in Gloucester is very clean with an open format. I love the cardio and machine workout are and the way you keep the cardio away from the weight areas.
I'd like to share some ideas if I may. Please consider these suggestions which may help with the customer service experience. CLEANING: (1) Add more "Please wipe off machine after every use) signs at or on each machine. It does not good if "Please clean the machines" signs are located on the walls. If people don't clean the machines, why would they go the wall?
Prevention is possible with simple signs on the machines. Not everyone will abide but I bet more people will be aware and may feel embarrassed if someone points it out to them.
EQUIPMENT PROBLEMS 2) Number the cardio machines! Why do I the customer have to walk the staff person to the appropriate machine. I've suggested this to several people most think its a great idea. Someone said that they clean the floors and they don't want to have to put them back in order. Even if you clean the space every night, you don't have to put them in sequential order. So many times, I had to count the machine from left to right so I could then tell the person at the desk where the machine that didn't work was located. I see this as a "simple" fix. Not only will it make it easier for the customer, but the staff, and the cleaners.
2A) No cell phone while using machine signage on attached to every weight machine. The number of times young people are scrolling on their phones while patrons are waiting is inappropriate and inexcusable. Mostly young adults.
I see these as simple solutions that could have great impact. I appreciate you listening. Thanks to the awesome staff.
The exercise is top rate, but it’s more than a place to go to workout. It’s family inclusive and community centered.
Consistent quality of instruction and execution of classes.
It’s a beautiful facility.
Everyone is very nice
The facility is very clean
Exercise and pool areas. Many other classes. Something for everyone. Staff at the pool which is what I use very helpful. Especially ‘early morning Laura’
Everyone friendly and helpful. Facility is nice and clean and well lit.
It is great place to work out
friendly, helpful, love the class
Good Classes available. offers PB and pools are clean. Monthly rate reasonable for seniors.
Pleased with exercise equipment & the welcoming communication & cooperation that Celia Sanfilippo offers !
It good
It's a great facility!
Clean, spacious facility. Multiple fitness options, friendly, helpful staff with ease of access/parking. Full range of workout equipment, steam sauna
Great selection of classes and equipment. Friendly staff. Clean!
Friendly staff, great facility, variety of classes
I enjoy going to the Y.
what a wonderful place for seniors like us to go and meet active seniors our age that have decided to get out of their recliners everyone was so nice and helpful. thanks again the Coopers
Clean
Pool
Basketball
Kids swim lessons
Child care
Nice staff should have been first on my list
Classes, personal training and pickleball
My child and I are loving the sports mania class on Wednesday mornings. Coach Austin runs the program great and he's so good with the kids.
It has everything you could want in a workout facility. I like the community of members
Great classes, teachers, staff & facilities!
Awesome facility and pool!
Soccer
Friendliness, cleanliness and top notch equipment.