Customer Testimonials
Price and ease of use
Great customer service
Accessible and Responsive, THANK YOU.
LIKE: Can connect with a live Agent when it becomes necessary! Sometimes person-to-person simplifies the necessary Q & A support. Online services are available. The phone is answered. Calls are returned as well.
The Agent I encountered listened wonderfully and provided me a solution. In that: She offered to call me back which gave me peace of mind. Then personally did so, exactly as offered while confirming to me my matter was resolved!
I like your delivery schedule of oil. I also like having a service plan to cover emergencies.
The only thing I am not happy about is the billing. I prefer having all my services be local including the billing.
The customer service I have with Patty in our local office was outstanding, truthful & earned my respect & trust.
The product is something I can’t really evaluate as I have no intelligent knowledge about it except that it does what is expected which is to provide heat.
The deliveries & delivery personnel have been prompt although I am not at all happy with the elongated time between deliveries resulting in fewer delivery expenses for your company but much much higher delivery costs for your customers without warning. I do not trust that the new electronically dependent deciders can provide the same trusting relationship that I already have with the humans I have worked with at the local office. A shame to be trapped by machines & money hungry corporations.
Otherwise, I am pleased as also stated above.
Thank you.
Karen O’Connell
good service
Professional and reliable. Great products, great staff. Thank you all, Merry Christmas.
Dependability, reliability and good customer service.
Realized my automatic delivery had been turned off while I tried to get a site visit to install a new tank. I called to indicate my K-1 fuel tank was at 1% and the staff had the fuel delivery the next morning. Thank you!
Great service, fair pricing
Timely service
Good reliable delivery and great money budgeting options.
They are prompt when service is scheduled. Always thoughtful when in the home. Answer any questions I have about what is wrong and what the repairs will be and what to look for going forward. I very much appreciate the techs sharing their knowledge. I can then be more informed when communicating with the service department in future. Great company.
Price, convenience
Easy to schedule online and pay online, quick service and friendly, Thank you!
Quick, prompt service. Easy to use portal
I like my auto delivery, set price, and Rymes monitors what I use, the temperature, and if a fill is needed a little earlier than anticipated it is done. No need for me to call! Thank you!
Very pleasant staff
Service is good price is competitive employees are knowledgeable and professional.
Delivery was quick after requesting the delivery. Thank you for such prompt service!
Prompt delivery, good communication, improved business management in every way
Excellent customer service amazing delivery drivers and I absolutely love them id recommend them to anyone in the area ..... great company I can go on and on but I have had Excellent experiences with them everytime
Service
Very efficient company.\n And I never had any problems with payments. And customer service is very very good
Love how reliable you are!
I am new to the area and I really appreciate the ability to spread payments over 12 months. Thank you from this single Mommy!
They person i spoke to was very help
Guys were super friendly and drove all the way back to Tucker Pond where my cabin is. Thanks a bunch!
Great service, friendly drivers.
We have never run out of oil or propane with you it has made heating our house worry free thank you for that we are in our 90s and this helps us remain in our house