Customer Testimonials
Pricing, reliability
Fast Prompt and Reliable
Excellent and prompt service. Also very accom odating to indivual needs..
Great customer service and smooth delivery. Have a high level of trust with them.
Wonderful response time. I ordered propane on a Sunday and before 8am the next day, it was delivered. Very happy. Do they also deliver heating oil?
My service guy was AMAZING! like 0 degrees and he still had a smile and was so nice. Even if I did not get to shovel yet and my generator was moved in the way because of "anticipated power outages with the storm" he was so understanding. Thank you - my delivery was during the recent storm (i think Monday) - Best to the drivers- be safe.
Reasonable pricing
The people we meet face to face are always friendly and helpful. The people on the phone, not so much.
The customer service is very good.
Aleays there when I need them. Very responsive
My tank is monitored and the propane has always been delivered timely. The process is seamless. As soon as I get the tank filled, I check it online, check the invoice and schedule payment.
Good people and good prices
Prompt service, affordable prices, and great customer service
They created a flexible payment option to allow a monthly payment which greatly relieved bill concerns. Also they delivered on a Sunday to provide fuel before a storm. Great job. Thank you
Reliable delivery and First name removed is a friendly driver.
You arrived sooner than expected. However, I was told to leave a check on the door each day until the delivery arrived. We did this only to have the driver say to mail the check. That was a bit frustrating.
Arrived promptly, the delivery person was pleasant and friendly, remembered my dog's name and mine, and appeared to be happy with what he was doing! All this with snow on the ground and more threatening.
Your real time remote monitoring of tank levels is a fantastic resource, and the numbers appear to be spot on with the levels I observed.
I'm very satisfied.
friendly delivery staff
Company monitors tank levels and makes delivery as necessary. Different types of annual contracts/prices that meet our needs.
The delivery drivers make the company great. The driveway into our house is not the easiest approach, sitting down a hill and over a stream, but our delivery driver handles it with ease. We trust him to keep the oil flowing during the winter and have never been disappointed.
I have always had very good service from Down East Energy.
Auto delivery
I was impressed and happy that propane was delivered to my house late on Saturday afternoon before the snow storm and low temperatures. Thank you!
Your billing system needs some improvement. A recent statement of mine had no detail and payment I made recently did not reflect the quick payment discount. It appears that Downeast is still working out the invoicing kinks after merging with Superior Propane.
Your office staff has always been terrific and helpful.
Your customer care person on the phone was helpful about a delivery snafu and then when the truck arrived the driver was amazingly helpful with helpful information and just a wonderful demeanor! A simple interaction with him uplifted our day! I think his name was Justin but not sure.
Fast response needed broken furnace fixed. Service war here in an hour.
Great device and delivery.
Reliable
I am on automatic fill and your service people take good care of me👍
keeping my heat on
I have always had friendly, positive and helpful service!