Customer Testimonials
if you really want to know
your automated phone system is terrible.
i have been trying to get a new propane service set up at my home for a new boiler.
several months ago I replied to a promotion from your company that stated there was discounts for opening a new account, also for installing a new heating system. I filled out all the information in the E mail and replied. No one every contacted me.
then 2 months ago I called and after waiting forever to actually talk to someone,
they transferred me to a person for new accounts. that person eventually called me back and left a message days later 1 call 1 message.
well would you imagine I had to call and go through the same game again. just to leave another message. to get 1 call back. no follow up calls.
the third call I begged the lady that answered not to transfer me and to please just add my house to my realty company as an additional location.
then Nichole called me.
she is the reason I would recommend people use your company for fuel supplies.
she set me up when I first started with your company.
she called me to set up a site visit.
and she answers the phone or calls back when you call her.
I still have not heard from anyone for my site visit yet.
Fast delivery and friendly customer service
Good service and prompt no hassle delivery
Always prompt
Deliveries are ontime for keeping our tank running
Price
Fast prompt service
Decent price & great service
Guys are great!
Great customer service.
Very prompt
I like how easy it is to order oil online or by phone. I like how I get filled within a week of requesting a fill. I do wish I could order a fill without needing to try to guess how much oil I need and would like to know when you're coming so I know when you will be here. My credit card is on file but when I order to much oil a refund doesn't happen very quickly, and I have to request it to get it.
quality service and expertise by techs
Reliable, regular delivery and pricing.
We get deliveries promptly and without calling the office.
I like that I have prepaid and get automatic delivery.
Our propane take was abnormally low (50 gallons of propane in a 1000 gallon tank) and the man who came to our home to fill our propane and install a monitor at 9 pm on a Saturday night was professional, knowledgeable and very kind to both my husband and me. He informed us of everything he did as he did it and thoroughly explained everything.
My oil deliveries come in a timely manner and I appreciate that. Thank you.
Propane delivered when scheduled and alerts are very helpful
Very great services first time ordering propane
I like being able to order online and the delivery service is always good. If you have any questions the service center is always very helpful.
Reliability
Excellent customer service
I’m on a plan so my deliveries are all scheduled & I don’t need to worry about. Have never had a problem. Also, had a furnace breakdown twice (have a new one now) & both times someone came to fix in very reasonable timing.
Downeast has always provided personal local support. I like that they know me and my home.
Efficiency and delivery.
I have had nothing but positive experiences with DownEast energy. I highly recommend them, their staff is knowledgeable, friendly and extremely helpful
I have been a customer for several years. I find the service to be excellent. The Office people to be friendly and helpful when asking questions about services such cleanings, delivery schedules, prices & discounts. The fuel delivery guys are polite and know their job well. I give them A+ .Sincerely, Sandra Pierce
Friendly people when I call and talk on the phone , dependable delivery , never have to worry about running out!
The staff that I have interacted with are always professional, courteous and make every attempt to assist me.
The technicians who attend to my heating needs including the propane tank are also very professional, knowledgeable, willing to answer any questions that I might have and are reliable.
Please acknowledge these individuals as they make Downeast Energy successful!