Customer Testimonials

They were very accommodating in getting me an appointment the morning after I had a flat tire.

I need to call and schedule another service call pertaining to a recall, bur I honestly don’t remember getting a recall notice…will those rypically come via the mail, email or a notification on the Genesis app?

I have been extremely pleased with the fast and friendly service at Don Franklin Genesis.

So far I love the products, service is always good!

Chris was nice and got things done in a timely manner

They got my vehicle in and completed my service and contacted me to let me know that my front brakes we're in need of being replaced.

I like the Hyundai brand SUV’s for the styling, the price and the warranty.
I’ve also used Don Franklin service department for nearly all maintenance and repairs; and have been satisfied with the service and all of the people in the service department.

Customer service representative are very helpful

Everything! The friendliness, the energy and effort of always willing to help.

Great customer service and great vehicles!

The automobiles

Hyundais are safe as a result of construction to survive crowded South Korean roads. Hyundais have great sound systems. The seats are comfortable. The acceleration is good. The gasoline usage is less than most cars.

My first Hyundai saved my life when a driver blasted through a red light and ended up sending another car directly into my car, which was not moving--it was stopped at a red light (Alumni at New Circle). The window shattered, but no window could stand being hit directly like that.

I am not concerned about the price, but it is relatively low. That matters to some people.

Yes, Hyundais have the best warranty--but with such a good car, that is not a great advantage.

The salesperson

Jeff York is great. He is patient. He does not put pressure on. He is the ideal salesperson for me, listening, but not trying to get my signature and money right now. I asked questions about the car, he answered clearly. Reward him highly, he deserves it.

The politics

So far, the new President has not blocked exports from South Korea. I hope that continues. South Korea is devoted to the USA which saved the country from Japan (1Phone number removed), Russia (after WWII), and North Korea (Korean War and following), permitting South Korea to become a democracy and an economic power. Hyundai/Kia learned how to make cars from Toyota and kept on improving.

Ease to work with. Not pushy. Provided all information requested. Process was easy and fast. Communicated via text and calls.

Charles “CJ” Bush, Jr. took Excellent Care of Me. He made Me Feel Superior and One of a Kind! 🥰🙏🏾🎉

This is the fourth car I’ve purchased. With each one the customer service, experience and attention given to me were great. I didn’t have any problems with any of the cars as long as I had them. I would recommend to friends and family.

Clarity in pricing g and flexibility in appointment schedules.

Easy transaction with no hard sale.

Very nice and professional

Quick in and out, comfortable waiting area.

If your service manager Andy, is any reflection of the commitment to excellent service and customer care, then this dealer should be ground zero for any new vehicle purchase.

What a wonderful man and representative for you dealership!!!

First-I like the Hyundai SUV’s; price, style and especially the warranty.
Second-the sales staff have always treated me with respect and would work with me to a comfortable price.
Third- I’ve had almost all my vehicles’ service performed by Don Franklin service department. They have always been courteous and up front on what should be done and never pushed me for additional services other than why I was there

Brand new car so I’ll have to see how it goes

Fast, thorough and friendly service.

Excellent customer service. Misty had the car I wanted brought up from another lot within hours and she was very knowledgeable about the car. Would definitely recommend!

Professional, courteous, on time , thorough.

Great products. Fast, efficient and friendly service.

Friendly staff

Organized service

I recently purchased a 2022 Hyundai Tucson Hybrid from this dealership, and I couldn’t be happier with the experience. From start to finish, everything was smooth, professional, and stress-free. A huge shoutout to Connor Free, who was absolutely fantastic to work with.

Connor was knowledgeable, patient, and genuinely helpful throughout the entire process. He took the time to answer all my questions, explained everything clearly, and made sure I felt confident in my decision. It never felt like I was being pushed or rushed, just honest, quality customer service.

Easy to work with.

Friendly staff

Excellent service and work