Customer Testimonials
Michael was very easy to work with and very helpful!
The whole lot were super helpful and took care of me.
Couldn't ask for a better group of peolple. Very helpful and kind!
The service department are so friendly and helpful. They go promptly to work and explain to the customer as they go as to whats being done on the vehicle.
Don’t know
Friendly knowledgeable staff. Quick service. Price is fair.
Excellent service. Thanks to Matt in service department for taking very good care of me
Caring, understanding, & Knowledgeable.. I will buy from here again!
Great customer servic, Staff are courteous and very efficient.
I love Nissan line of products. I owned an Armanda several years back and it was a great ride. The service dept was great, we always got our oil changes there. I just recently looked around at several dealers when my husband and I, decided to trade my 9-year-old vehicle in. We looked at several dealerships before we landed, at Don Franklin Nissan. We had spoken to a salesman we knew at Don Franklin Kia, and he told us to ask for Cody, and we did. Cody was an intelligent young man with a friendly smile and a wonderful personality. He knew his vehicles and was eager to show them all to us. We were still touring the pathfinders on the lot, about closing time, but Cody said, Oh I don't care about closing time, we are always here as long as we need to be. He showed and explained every feature in two pathfinders, and we drove the one we wanted to drive. He also called on fellow staff members to get our car looked at and appraised for trade-in value, so we would know exactly what our purchase price would be.
Fast and efficient service- even tho it was a simple oil change - I was in and out in about 45 minutes !
Great service
Friendly staff. Great products! Awesome service.
At Don Franklin, I received outstanding service. I will always bring my Dodge 1500 to Don Franklin. I know several of the service guys there and they do quality. All I can say to the service department staff at Don Franklin in Somerset, Ky. Keep doing what you are doing. I will certainly be referring all my friends and military buddies to you. Have a blessed day and once again thank you
Fast but efficient oil changes and my brakes were fixed!!
Great experience. It was very nice to be greeted at my vehicle when I arrived. The service was quick and the workers were very polite. The free car wash was a nice bonus! Thank you
Friendly personnel, efficient and dependable service
The guys are great and they keep my car running order great!!!
Love the Ram brand
I got my first truck from you all took good care of me been same on this one to thank you
Polite salemen
Friendly
Lamar and the other technicians are very great at their jobs.
I have been treated very fair and quite fast, the fellows deserve a very good raise!!!
My problem is with the salesperson that sold me the truck, the vehicle didn't have any rear seat headrests , I was promised that they (Don Franklin auto sales) would see that I would receive them, but four years later, and still no headrests
I was told that since I didn't have anything in writing, that I would have to purchase them myself.
I was raised by, your give someone your word, you stand by that, no matter what happens.
I will never recommend them for any more sales. Because they will never stand by their word. They are just lieing to people to make a sale and get the commission!!!!!!!!
Thank you for taking care of my vehicle needs....very kind and courteous environment!
Everything was great
Excellent service from Don Franklin of somerset. Handled my recalls on my son's truck and kept me informed throughout the repair. Making an appointment is always easy they always get started right away and anticipated work time is always accurate. I am very happy with lamar sexton he explains what work is necessary and why. I will continue taking all my vehicles to Don Franklin of Somerset.
The process went well. No problems.
Very professional and price of oil change
Very friendly and professional and genuinely want to take care of their customers
Salesman (Adam Godby) and his Mgr. were easy to work with and did not come across as the typical high-pressure sales type. Also know their product very well and took the time to show me everything about the vehicle before I left the dealership. Also did a good job of following up with me to ensure everything was ok.