Customer Testimonials
On time and communication was great
Very friendly prompt service.
I've been a Don Franklin customer for 12 years since moving back to Kentucky. Don Franklin's service and sales have been exceptional. I use the term "exceptional" in both ways. For some dealerships, it is exceptionally good. Campbellsville is in that category. The dealership in Columbia, not so much. At a recent service of my Ford F150, and after spending over $1,000 for fluid changes and some minor repairs, the truck was returned to me with the brake light and ABS light shining brightly. I saw the lights as I was driving out of the lot. I turned around and went back to see why I wasn't at least informed about the lights being on and why they might be on.
There was no offer to pull the truck back in and inspect the problem or explanation of why the mechanic would not have commented on why the lights were on. When I asked if someone could look at it, they said, "Well, the mechanic just left." There was no offer to help further.
Again, Don Franklin in Campbellsville is great - very focused on customer service. My experience with the dealership in Columbia prompts me not to go back there.
Buying our Equinox last Friday was a seamless, wonderful blessing.
The customer service was over-the-top!
Thank you so much!
Larry and Rita Creason
Convenience
We like the way we can get our vehicles serviced quickly. Everyone is very kind to us.
The service is very good.
Good service department
Appreciate you all
As always, our visit is great The staff there are great to work with
Great service
Great service department! Excellent service every time
great on time service. people you can talk to
Every time i visit Don Franklins for whatever reason customer service is a top priority and everyone is always very professional in everything they do!
Service of your employees
Great service and great people
Staff very friendly and always very timely with services.
Fast & prompt service & kind staff!!
Love my 2023 ram 1500. And great service
Professional staff that makes you feel welcome. Like part of the family. Service completed in a timely manner. If you own a GM vehicle this is where you need to bring it for service. Not just GM vehicles but any make. I can’t say enough positive things about this service department!
Excellent customer service
The right vehicle at the right price. Good service.
Personell always corteous always informative.
Everyone is kind and always do a great job with maintenance on my vehicle
Always treated fairly at Don Franklin Campbellsville!
The detail guy was awesome!
Friendly and professional staff
Very friendly.
The Bad Boy mower is very well built and Service was excellent
This time you all were very friendly
I love the service department. Friendly and efficient.