Don Franklin Lexington Buick GMC
3380 Richmond Rd
Lexington
KY 40515
United States

Customer Testimonials

Report a concern   August 23, 2022 — Rated 10 out of 10 by C.M. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Andre was amazing to work with!!! He was very helpful and wanted me to have the best experience!!
Report a concern   August 18, 2022 — Rated 10 out of 10 by E.S. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

I am so happy with my Buick Encore GX! It is perfect size for me. Thank You to Catarina Kirby for her help with picking out the perfect car!
Report a concern   August 17, 2022 — Rated 9 out of 10 by M.C. Don Franklin Lexington GM Service Department
What do you like about our products and services?

I think you services were satisfactory, and can not have any suggestions at this time.
Report a concern   August 15, 2022 — Rated 9 out of 10 by T.C. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Upfront, honest and simple language when explaining a product or service being provided.
Report a concern   August 14, 2022 — Rated 10 out of 10 by V.J. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Great service

Report a concern   August 14, 2022 — Rated 10 out of 10 by L.S. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Easy fast and kind

Report a concern   August 13, 2022 — Rated 10 out of 10 by William Schat Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Just purchased a new 22 GMC Acadia.
We Love it, Love it!!
Marc Franco did a Wonderful job getting us the vehicle we wanted.
We have always bought out cars from Glenn and now Don Franklin. Great Service!!
Highly Recommend!
Report a concern   August 12, 2022 — Rated 10 out of 10 by Rebecca Dailey Don Franklin Lexington GM Service Department
What do you like about our products and services?

Very professional and kind, short wait time, service met my expectations, would highly recommend.

Report a concern   August 10, 2022 — Rated 10 out of 10 by J.L.R. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Friendly helpful staff

Report a concern   August 9, 2022 — Rated 10 out of 10 by S.R. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Great personnel service.
Report a concern   August 9, 2022 — Rated 10 out of 10 by Darlene Lockhart Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Adam was awesome in getting me in a good vehicle I thank god for him he great person

Report a concern   August 9, 2022 — Rated 10 out of 10 by D.C. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

You were ready to meet the customers need

Report a concern   August 6, 2022 — Rated 10 out of 10 by H.O. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Thorough and fast!
Report a concern   August 4, 2022 — Rated 10 out of 10 by S.S. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Kat was the best. She was so very helpful. Give her a raise!
Report a concern   August 2, 2022 — Rated 10 out of 10 by V.C.S. Don Franklin Lexington GM Service Department
What do you like about our products and services?

I have already submitted a survey.
Report a concern   August 1, 2022 — Rated 10 out of 10 by J.C. Don Franklin Lexington GM Service Department
What do you like about our products and services?

I was able to receive my services quickly and staff onsite were both courteous and professional.
Report a concern   July 30, 2022 — Rated 10 out of 10 by A.B. Don Franklin Lexington GM Service Department
What do you like about our products and services?

I receive excellent care and they listen to me.
Report a concern   July 30, 2022 — Rated 10 out of 10 by R.A. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Friendly customer service.

Report a concern   July 29, 2022 — Rated 10 out of 10 by B.R. Don Franklin Lexington GM Service Department
What do you like about our products and services?

I feel confident in the service that is provided.
Report a concern   July 29, 2022 — Rated 10 out of 10 by Steven Parker Don Franklin Lexington GM Service Department
What do you like about our products and services?

Friendly knowledgeable and ready to help customer's needs
Report a concern   July 29, 2022 — Rated 10 out of 10 by W.A. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Fast service and aways does the job correctly.

Report a concern   July 29, 2022 — Rated 10 out of 10 by Jon-Michael Watkins Don Franklin Lexington GM Service Department
What do you like about our products and services?

Very friendly and easy to work with. I have had nothing but positive experiences from my servicing at Don Franklin. Even though I didn't buy my vehicle from them, they treat me like family!!
Report a concern   July 29, 2022 — Rated 10 out of 10 by M.D. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Wonderful record keeping. Trustworthy about evaluations and quality of work. Wish the service department could take vehicles sooner. I hope they could for bad situations.
Report a concern   July 28, 2022 — Rated 10 out of 10 by C.C. Don Franklin Lexington GM Service Department
What do you like about our products and services?

I have been very pleased with my Encore. It is only serviced at Don Franklin Buick and I have always received friendly, straight-forward service there. Thank you!
Report a concern   July 22, 2022 — Rated 10 out of 10 by W.H. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Seals team, Marco Franco , service department

Report a concern   July 21, 2022 — Rated 10 out of 10 by A.F. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Dependable products with reliable service
Report a concern   July 19, 2022 — Rated 10 out of 10 by N.C. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Service department is friendly and helpful. I never feel like I am being taken advantage of.
Report a concern   July 19, 2022 — Rated 10 out of 10 by Heidi Jennings Don Franklin Lexington GM Service Department
What do you like about our products and services?

Don Franklin does a great job with our vehicle maintenance and their customer service and call backs are the best!
Report a concern   July 15, 2022 — Rated 10 out of 10 by T.M. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

The sales consultant was very knowledgeable, efficient, and very enjoyable. I experienced the best experience I have had with a car dealship.

Report a concern   July 15, 2022 — Rated 10 out of 10 by Timothy Reynolds Don Franklin Lexington GM Service Department
What do you like about our products and services?

Great customer relations


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