Customer Testimonials

Customer service

Peggy was amazing. Super friendly and helpful especially since I was having to do everything by phone and from a different state. Quick with responses and solutions to any problem I had. Highly recommend!

Service dept was very helpful and did exactly what they said they would do. Also kept me informed on the situation.

Franklin Nissan staff are some of the nicest I've ever dealt with.

I like Don Franklin's employees because they are very personable and helpful

Service fast and good

They are very knowledgeable, answer my questions and treat me good.

Very professional and accommodating. I was treated fairly and my auto purchase was smooth and efficient.

My first auto purchase from a dealership that took less than 3 hours. I was impressed with the efficiency of the staff. In addition, the staff was courteous and friendly.

Service seems OK. We did not realize it would take as long to do the diagnostic test as it did.
Our wait would not have as long if we had known so we could had the loaner car for the 2.5 hour wait, just setting.

Just wondering about the loaner that we used for 15 minutes, with a bumpy tire or something.
curious ?????

Adam Capps is the best! He’s always quick to respond and super helpful! He’s definitely first class!

Salesman - Roger Robertson - was great to work with. Other staff were very helpful as well.

I like the extended warranty that the Franklin Family offers with their vehicles.

It's hassle-free. Personnel are friendly and prompt in doing the work.

We like the Nissan rogue because of its gas mileage and comfortable ride. We enjoyed the experience of buying a vehicle with Don Franklin auto. The salesman David met our needs and answered all our questions. We will definitely recommend Don Franklin auto to family and friends.

I purchased an auto from Don Franklin Chevy in Columbia, KY. I received a fair deal and was treated well during the process. The test drive, trade-in process and financing was organized and professional. I am satisfied with my deal and would recommend that anyone needing a new or used car, check with the Don Franklin group of dealers to get fair treatment and good products.

I bought the car and had it shipped to me. They were very nice and informative during the process.

Service was great on time,very professional,David Powell great sales person

Service is local, but with branches around the region.

Really like my Nissan Rouge, as well as where I get the vehicle serviced. The staff is pleasant, the service is done in a timely fashion and what is done to the vehicle is explained to me, as well as being on the invoice. Keep up the great work.

Anytime I ever needed an oil change or any other task done like broken winshield repaired, leaking gaskets or just windshield wipers replaced you have always done it in a affordable and timely manor. I would definitely recommend you guys to others.

Good, fair people to deal with. I love the car.

Salesman Darrin went above and beyond no haggle pricing gave me book value on trade and delivered 6 hours away what more can a guy ask for if ya get another 22stinger gt2 awd be sure and let me know buddy wants one like mine!

I take my vehicles to Franklin Nissan in Columbia. Both service and sales personnel are friendly and professional.

Great people! Hey, all dealership work costs more than other mechanics. But, if you want your vehicle to have the best service, go where they have the resources and training to perform the work correctly.

The salespeople at DFN are quality folks as well. They will get you a good deal and make an honest living for themselves. Please consider supporting your local dealership!

We have been looking for a vehicle for quite some time. David was great to work with, quick to respond, had no issues helping get some additional photos for us since we were not local and able to swing by and take a look ourselves. Most importantly my daughter has been working with me throughout this process and had visited a number of other dealerships to look at and test drive vehicles. David showed genuine focus to address any questions she had, other locations would always direct their focus to me. As we sat down for dinner on our way home her words sum up our experience, "our salesperson David treated us like you should, this was the best experience I had compared to all the other dealerships."

Service department is great.

Service department was fast and friendly.

Love, Love my car

All employees are good to me and take care of my families needs

nice folks too business with.

Love my Rogue and being greeted by the friendly staff at Don Franklin.