Customer Testimonials

Excellent sales and service staff

Great Service!

Very helpful and easy to work with! Happy I bought from Freewheel and the service is great!

Love the Trek brand. Employees are incredibly knowledgeable and courteous to both avid and beginner cyclists. Thank you!

I’ve always had good, friendly service there and it’s in a convenient location.

Staff was very helpful and polite. I always enjoyed shopping at the store.

Freewheel is fantastic! Great service, great bikes!

Visited Freewheel concerning a replacement freewheel hub. Unfortunately, the hub was obsolete and no longer manufactured. Freewheel Eagan helped me order a new wheel/hub assembly which I was able to install and fix my bike. Buying the assembly was at least 50 percent less expensive than trying to replace the wheel hub and re-lacing spokes and truing the wheel.

Tyson was very helpful in setting up my new bike.

Great sales and mechanic staff. They know me by name by now and are great answering questions and explaining things to me whenever I have repairs needed or want to try doing them myself.

This place is the best for service and focusing on the customer.

Knowledgeable and friendly. Freewheel is my go to!

Knowledgeable team. Great upgrade work on my Trek. It's great being part of the Fanatics program and getting discounts too. A great bike shop

Friendly and expert repair technicians keep you up to date in the process and complete repairs in a timely manner

Super helpful, friendly, and knowledgeable. It was one little part I needed only $8. He showed me exactly how to take apart my handle grip and install my extended bars. Been very happy with this store.

Very nice service staff!

Great prices and friendly staff!

Fast, friendly, knowledgeable

Super friendly knowledgeable employees.

Very friendly staff who knowledgeable and helpful. I will buy more bikes from them.

I feel like could keep giving Freewheel Bike Eagan 5 star reviews every month! I bought my first gravel bike this year at their store and have received so much support through the summer as I've gotten used to riding. I've probably interacted with 5-6 employees (Blake, Tyson, Thomas, etc) and they're always extremely helpful and patience, and I leave the store learning more about riding and my bike than when I came in. The bike shop/maintenance part of the shop is also top notch. I'm already looking at purchasing my next bike (full suspension) to open up some more trails and know where to come!

Staff is always friendly and helpful!

Quick and friendly service at a fair price.

Freewood Freewheel has always had excellent mechanics. I bought a bike there over the phone and it was supposed to be delivered the next day to my house. That never happened. I had to go and pick it up and ride it home about 8 miles. Somehow they screwed up on the delivery, but I still love Freewheel, my favorite person is Marcy. I don’t know if she’s retired yet but when she does, you will truly miss a serious professional.

I have brought my Domane to Freewheel for service and parts exclusively since I purchased the bike. I have always been very satisfied with their service, they take great care of my bike and get me back on the road in short order. Would recommend checking them out.

Wide range of quality bikes and gear to choose from. Knowledgeable and friendly staff - Tyson was very helpful. Good prices and discounts! I feel good about ongoing service from my neighborhood Free Wheel store!

Very knowledgeable and helpful

Dave explained every question that I had. Very thoroughly I might add. Hoping that the services will be helpful when I need them in the future as far as the bike goes

Blake did an amazing job! Was friendly and worked really hard to help me out even though they're about to close. Great customer service!

Freewheel has amazing employees and always provides the best experience and best service.

Nice work Blake