Customer Testimonials

Everyone is super helpful and knowledgeable.

Service is awesome

The personal service and support from a local store with great people like Tim and Blake and others.

The manager at Bloomington Freewheel Cycle was extremely knowledgeable about recumbent trikes. He was very patient with me, a newcomer to the world of trikes. He gave me the necessary background and answered all my questions. Over the course of three days from the initial look, test rides, final sale, and delivery, he guaranteed his shop will be my go-to place for all my cycling needs. My wife will be in the market for a TerraTrike next year and Chris will be the one we go see. None of the other Twin cities recumbent dealers seemed to think I was worth their time or expertise (if the had any recumbents at all).

The mechanic who fixed my bike did a superb job. I have been doing my own servicing for 50 years, but had no experience with hydraulic brakes, and I screwed them up. Your guy not only fixed my mistakes, but tightened the brakes so they are better than the day I bought the bike, 2 years ago. I will be back. I am in awe of the job he did. Competence shows.

Quality products and service.

All the employees were REALLY helpful and spent a good amount of time with me to help me learn!

No one really has anything in stock right now so that was to say. The service was good. Thank you

Customer service on the phone was exceptional at both Eagan (Jane) and Bloomington (Chris), not to mention the service provided during my pickup. I will be back!

Very helpful!! I really appreciated their help with our bike rack!

I’ve always liked your service/repair department. They’ve always done a good job with my bikes.

I came in looking for a tire, and the guy who greeted me was willing and able to talk knowledgeably about tires, information I needed to make a choice and a purchase. I really appreciate sales staff who know their product and are willing to be friendly. This sounds simple, but that's what works in retail.

Plus, you had a wide enough selection of tires that I could buy what fit my various criteria. It helps to be able to make a choice within a range.

Helpful and knowledgeable staff

Employees are knowledgeable and friendly, but not intimidating like in some bike stores.

You all know more than I do!

Staff always helpfull

I appreciate the urgency with which my new part was ordered and repaired. I was only off my road bike for a day!! Thanks

Knowledgeable and friendly

Great bike repair and service. Very responsive an knowledgeable.

Friendly, competent.

good service, I got what I needed. very satisfied

Knowledgeable and friendly staff!

Real easy to deal with!

I was looking to purchase a Trek bike for my husband, and we live in the Crosslake, Minnesota area. We shopped in Brainerd, but the inventory was small. I am familiar with Penn Cycle, as I grew up in Bloomington, Minnesota. I looked online and noticed Freewheel was the former Penn Cycle location in Bloomington. I am familiar with Erik's Bikes, but did not see the Trek line on their website. I called the Bloomington Freewheel store and spoke with Riley. I was told there were 17, of the model we wanted, in stock, and the entire process was very smooth. Great customer service. Crosslake is a 3 hour drive away, so we arranged for our son to pick the bike up. The pick up was seamless. The kick stands were on back order, so I was given a discounted price, and it was added to the order. We were notified when it came in, and the store gladly shipped it to us in Crosslake at no cost to us. My husband loves the bike and rides 20+ miles daily. I have already recommended Freewheel to friends. Keep up whatever you are doing, as it is working very well. Thank you for your wonderful service and attention to your customers!

Best service snywhere!

Amazing service department. Completely trust Mike and Chris' expertise and recommendations. Always giving me 100% of their time and attention.

Was helpful with the type of bike I needed with my usual riding habits.

The sales staff was very helpful and were really knowledgeable about the products.

Great quality products and stellar staff! Best customer service in the metro area! We’ve always received the same high level of service whether we purchased a kick stand, upgraded tires, got a tune-up or invested in high end bikes. The shop has a great atmosphere because everyone in the shop is so passionate about cycling. The staff is patient, knowledgeable, courteous and generous with their time. We appreciate that the sales and technical staff are always focused on finding the right fit (products) for our family.

I will go to this shop now onwards - great service .
Appreciate there no rush service.