Customer Testimonials

Love freewheel! Staff is very knowledgeable and try to help rather than “sell”.

Very Knowledgable staff. Thanks

No pressure to buy. Appear to value every customer equally. Great vibe.

Sure, you can buy a bike at Target, but you shop at a bike store for personalized service. I’ve been shopping at Freewheel since it was Penn Cycle in the late 90s and purchased several bikes from them over the years.

I brought my 10-year-old daughter to the store for a bike. She’s right between bike sizes (kids vs. adults) so inventory was limited. The manager Chris was extremely helpful and pointed us to a used bike. He even remembered my daughter’s name on our second trip to the store — that’s service! We walked away satisfied and spent the whole weekend riding 👍

Tyler was super knowledgeable and took the time to educate me and answer all of my questions (which there were many)

Service is excellent! Very friendly staff.

Friendly and helpful service, always!

My sales rep knew his stuff and helped me pick out and accessorize my perfect bike!

Customer service and quality of products.

Couldn't be happier or more satisfied.

The chat was helpful. Answered my questions and took the extra step of confirming that although the bike I wanted was in stock (in Bloomington) that it was not yet assembled and recommended that I contact the Bloomington store directly.

Called Bloomington and spoke with Chris -- friendly, answered my questions and set some polite but realistic expectations. Was very satisfied. Then Chris stayed late, located the bike in stock and stayed late that evening assembling the bike. Wow! Chris called me back the next day shortly after the store opened up to let me know the good news. My daughter and I drove straight to the store, tested the bike (it was stellar) and purchased on the spot. Some minor adjustments for fitting and adding accessories and we were off. The smile on my daughter's face is still shining.

FreeWheel and in particular Chris exceeded my expectations each step of the way.

Thanks you!

Curbside service. Friendly helpful staff.

We appreciated that Freewheel was open yet implemented good health practices for workers and customers. Had a great selection of quality bikes. Graham was exceptionally knowledgable and very patient with my daughter.

The staff was very nice and helpful. Did a good job with bike

You guys are welcoming and helpful!

Excellent Service and Safety Precautions during this difficult time.

Thank you.

Helpful & knowledgeable salespeople and able to test drive bicycles

Greeted right away on a busy day! The manager Chris was great! Appreciate the fantastic customer service through the entire experience! Chris appears to be a really good guy and cares about his customers. Would definitely recommend!

top notch service! great customer care!

I bought a trek bike last year for my granddaughter and one this year for my grandson. I didn’t want to buy them junk bikes so I went to Freewheel. The plan is to buy new bikes on their even birthdays. So I’ll be back every year! Your staff is very kind and helpful.

Great service fixing my Bicicle!!
Looks like new thank you so much!!

The associate was very helping. When he didn’t know the answers, he asked other more experience team member for help.

Your people for goodness sakes! CHRIS. MIKE. GRAHAM

Super friendly to a new rider

Great customer service and very knowledgeable!

Fast and great service.

Knowledgeable staff. Helpful and responsive.

Service is prompt. they were able to repair an old bike

Great team of people. Always very friendly and helpful

Nice selection and friendly and helpful staff.

Good quality.
Good selection.
Good price.
Lots of locations now.
I bought my mountain bike at your original store quite a while ago (maybe 10 years?), but didn't get back there too often after that, since I live in Bloomington, and the location wasn't so convenient. But now that you bought out Penn Cycle, it's not so far for me to go to the store at Valley West.
Your web site is pretty good. I was looking for gloves and a bike computer a couple days and was glad to see you had a good selection of both, and that I could order them and pick them up at your store (with curbside delivery) just a day later.