Customer Testimonials

Great service and very helpful staff

Great service for the new tires, tubes and tune-up on my 2 Trek Navigators.

Very helpful and found me what I was looking for and at a great price

So impressed at how your company is handling things during the pandemic. One of your competitors won't even take questions over the phone any more...but when I called Freewheel, my question was answered politely, quickly, and efficiently. Recently I've visited both the Bloomington and Richfield locations, and the staff at each were outstanding. The competitor who is closer to me and from whom I bought my last bike...well, it might indeed be the last bike they'll sell me. And I'll definitely be returning to Freewheel for service and accessories. Many thanks from a grateful customer.

Good quality

Sales person I worked with was super helpful & knew a ton!

Accurate time estimate and excellent service on my bike

Great service, great implementation of corona virus protocols.

Good service. I wonder if you couldn’t put on one or two more employees, so that we aren’t waiting in line for such a long time outside the Bloomington store. I understand that it is one customer per employee, so I was hopeful that you would put on at least one more employee.

Everything was great. Wasn’t happy that the sales person didn’t have a mask on, but service was great otherwise.

Your employees were very helpful. I stopped by to have air put into my tires so I could ride my bike.
I went back to your store a couple of days later and purchased a tire pump.
Works great!
Thank you very much for your help and I will have rest of my family visit your shop.
Name removed

Great service.

Helpful service, great staff, great products

I was assisted very good

The line sucks but not much you guys can do about that. A little more communication to those waiting would probably go a long ways.

Otherwise once you get inside this location can’t be beat!

They worked with us to make sure we were able to get our order when we needed it.

The service provided was very good and kind.

Knowledgeable employees

As far as product it didn't change from other bike shops. However while searching for my bike at numerous places the representatives were very respectful and knowledgeable even before I was sold on buying the bike. Which is rare these days.

Great customer service! We'll be back!

I purchased the Rambler EVO trike. 66 years old with spine problems and this trike is perfect. The motor will provide more safety and most important, get me back up the hill we live on.

Smart, thoughtful salesperson, Christian. Great with instruction about how to handle the trike. And sold me on a number of accessories in the best way possible.....here's what this does, do you want it? Yes. Yes. And more yeses.

Excellent!!!

Very friendly, helpful to trouble shoot problems, had items in stock to fix our bikes ASAP. Will return if needed and refer others to you as well!

Fast and friendly

Staff is very knowledgeable, very helpful. Service is always good.

Very happy with the service we received when purchasing my new bike. Will recommend to others.

Nice staff

Chris the manager at the eden prairie store was amazingly helpful. He found us vikes we wanted and even went to two other stores to build them so we had them that night for birthdays. Chris is awesome and made me happy I went through him instead of eriks.

The service was excellent. They guys were patient and explained the differences between the bikes I was comparing. I planned to pick up my assembled bike on Saturday and they had it ready in the middle of the day Friday giving me a couple of excellent rides I would not have otherwise had.

I appreciated that they're doing what they can to maintain social distancing. There was a short wait but everyone was given personal service in order in a way that made me feel comfortable.

Chris was excellent to work with. Professional. Helped make the purchase easy, no pressure.