Customer Testimonials
Good service and if you have trouble with your phone they tried to get it fixed right away , but I don't like the automated pay and a lot of my friends do not either we would rather just pay like we used to be able to call billing and talk to someone in person that could take our payments like we used to. But Thank for everything you do
The techs were very polite and knowledgeable. They were quick to fix the problem.
Polite phone interaction, and quick service by the technician! Jaime was very eager and willing to solve the problem and answer all my questions!
On First name removed phone and in person, your support people were helpful and patient with me.
Your (Kids need more training) It took a second guy and he was the best even apologized for the 2 before and he made sure we were up and running before he even left
We would never, ever switch to another carrier because your helpline is absolutely superior to other carriers. It is so great to call and talk to a representative that is knowledgeable, polite, patient and is someone that can be clearly understood. We have always had a solution to any problem we have presented. We appreciate your speedy and quality response when we call!! Thanks for being there for us when we need help!!
Still waiting for service call to install FIRESTICK. Our TV service was cut off yesterday PM about your quiting time. No warning.
We would really like to have TV to watch on these cold, snowy nights.
Thank you.
Prompt and very friendly service every visit
friendly service men that came out to our home and hooked up the new firestick system.
Good promt service
Courteous & thorough service
Installation went very quickly and smoothly
Personable employees that addressed our problem with in time frame.
They were right on time and. Set up the tv and explained how Nex-tec TV works😀
Service calls are answered in a timely manner and the person is always helpful.
FRIENDLY &EASY TO UNDERSTAND WHAT THE SERVICE PEOPLE ARE DOING !
I like your technician, Donny. He is the professional, knowledgeable, personable and patient. You are lucky to have Donny as an employee.
Nex tech excellent service.... always
Very fast same day service. Also the employee was very nice and informative
Nex-tech got right on with the repairs to my router and didn't take very long getting me up and going again. Thank you very much.
Very helpful when I call for help, and patience with me. I am older and do not understand all the new programs.
The techs were great. They got our service restored and let us know along the way how everything was going.
The help line was ver nice. And worked on our problem. They ten said they would send a ticket in for repair
Kyle Jones’s came out that day, a Saturday. He told us the power box for our Nex Tech services had gone bad. He replaced it and made sure everything worked.
My husband got to watch KU basketball!! And I could finish my Christmas projects online!!
Thank you!!
Ben came for my service call for no power to Nextech box. Happened to arrive when I noticed Christmas lights not working which was on same plug-in. I Went to GFCI outlet and pushed button and realized I fixed my WiFi. I apologized. He was polite, kind, understanding, even petted my dogs, and even offered to move my furniture back in place. He even offered to help unload my grocery bags as I had just gotten home. Even helped me with loose mystery cord behind my TV. As a Senior customer, he didn’t make me feel dumb. I appreciate his thoughtfulness. No charge.
The people at the help line are able to be a massive help in getting my problem solved and Randi Plant is wonderful
Quick response
They showed up in a timely manner and were very friendly with my family even my dog. So glad to have such a great team in Smith Center! Thank you.
Friendly helpfulness willing to take time to explain things