Customer Testimonials
Jeff was an outstanding support. His help made me more excited to go on my trip!
Ample stock and helpful staff
Top quality. On-hand to see and touch. Online inventory matches closely when visiting store. And then More items at store than online.
Great service from the bike shop. Callum and the others know their stuff so well, and they care about fixing your bike up nicely. Friendly, knowledgeable, and prompt.
You have almost every little doohickey one might need in the mad scramble of getting a kid off to camp or organizing your first c as nor trip of the year
Quick shipping and great products! Saved us when we needed a new sleeping bag on short notice.
Great service.
Love the variety of quality clothing.
Impressive sales & exceptional customer service!
I worked right across from where the first store opened so we kind of have a history. The store is part of the community; the staff are locals, the service is great and the products make me feel like a kid in a candy store.
Good quality gear and friendly staff
Good quality products!
Friendly staff and bike repair was excellent l.
Calum was very helpful in regard to bike service and figuring out what I needed. When I brought my bike in, the service was completed while I waited. I very much appreciated that.
Let me make this simple yet clear, there's nothing I dont like about Wildrock Outfitters.
Fantastic team of.people regardless of department. E pert advixe ,service aecond to none!!!
Thanks for all tou do! Such a pleasure to visit , wont go anywhere else. Q
Selection and competitive pricing
Cool products, knowledgeable and friendly staff.
I find it a bit expensive but I think that's just the products themselves, I don't think you're any more expensive than other stores!
Unfortunately we no longer live in Ottawa but enjoy coming into the store for trip gear . Always well stocked & good merchandise
Quality and guarantees.
Your prompt response to my query & a helpful agent.
Great mechanics and service.
I have only purchased the one thing, but y'all were responsive, shipped immediately, and reasonably priced, as well as having an item I was having trouble finding
The customer service is absolutely UNPARALLELED. The staff are so kind, patient, helpful and knowledgeable. They are never rushed and take the time to match you with the exact service or product you need. They also are available for follow-up support as needed, specifically in the bike department. So amazing, no other store like it in Peterborough.
Good variety of products and very helpful, friendly staff.
Initially I was about to walk out. I was looking at some clipless shoes and pedals. A gentleman asked me if i needed help, I said no I am just looking for now. He stood there behind me, staring at me. When I looked at him he tried insisting his help. I told him again I was just looking. Thankfully he walked away. I then proceeded to look at what my options were, and decided on a price point. A few minutes later another gentleman (who was there for the whole time but performing another task with paperwork) asked if I needed help. He helped me purchase pedals and clipless shoes, listened and heard me with what I wanted, saved me money by bringing out clearance shoes to try, and set up the cleats on shoes. Went to the cashier and she was amazing! Overall it was a good experience. Will be back
Good customer service
Talked with four different employees over the three weeks it took me to decide on an electric bike. they were all attentive, knowledgeable and patient as I worked my way through the process. In addition, they had an excellent selection of bikes that to me at least seemed competitively priced. I would highly recommend Wildrock.
Knowledgeable friendly staff and a g9od product selection
I love your product range! I mean, you practically think about every scenario and stock that! I also love that your employees are knowledgeable about what they sell and genuinely seem interested in making the customer experience a solid one.
So far, fast shipping and good website.
Your staff is THE BEST!