Customer Testimonials
Staff is amazing
Excellent customer service !! Shout out to Calum in bike service and to Matt who build me up a pair of wheels .
I will return.
I got called by Bart(?)a few days ago to remind me that I had put $ down on a bike last summer and then got involved in prepping for winter which precluded bikes. He asked if I still wanted it, and it's too early to think about a new bike, and he also offered me a store credit or refund, which I very much appreciated. Your bargain basement has given me some of my greatest gear. Your staff is all so knowledgeable and helpful without a hint of pressure. Snowshoes just popped into my head, because mine were bought in the '80s and are not in very good shape.
Amazing staff, lovely store, good advice on products. All around a great experience. And I really appreciate how consciously and generously they give back to the community.
Bart was a wonderful help finding me a jacket that suited me. He was patient, a good listener and very friendly. The store has a very nice vibe.
You sell nice bikes
The knowledgeable staff who are happy to help find or suggest products.
I called to inquire about a bag for a trip and the gal i spoke to was so helpful and picked out an awesome pack because i needed it shipped so i couldnt look at the colours in person. Lovely experience and im so happy with my purchase :)
Super friendly salespersons
Bridget was so helpful and knowledgable.
High quality products!
Very friendly, helpful and knowledgeable staff and owners.
Staff are super helpful, friendly, and knowledgeable. The store has a buzz that says "get outside"
Excellent friendly customer service.
Carefully curated items from top fashionable top brands.
Great service and advice... great selection of products. Will definitely go back.
Friendly, super knowledgeable staff, great selection and store layout too!
knowledgeable friendly staff, good prices and great products
The selection of products usually covers what I am looking for. When Wild Rock doesn't have what I need, I can almost always order it through the store.
Knowledgeable staff, selection ,reasonable price
I know I’m getting good quality gear!
Quality products. Excellent bike servicing.
I got tracking an hour after I ordered. A+
The brands and styles are comfortable, washable, casual and come in natural sustainable fibres.
You usually have the products I need - yesterday you did not have a full set of Swix waxes available - early in the season to be short - especially V-60 given the "warming" climate :) or maybe that is why you are short?
BUT - the main reason for support is your staff/service - always excellent!!
Good quality. Good staff.
Good quality advice on products
Excellent customer service. Lots of choice.
Good local store for excellent quality products
Good quality!
I have been a customer since the 90,s when they were at the old location on george street. I remember snowboard video nights. Back when we got snow. High quality gear, willing to do layaway for payments. Excellent customer service. If they don’t have it they can order for you. One of the best places around for quality gear and service which is why Wild Rock has been around for years. I would highly recommend Wild Rock to anyone.
Excellent customer service, knowledge of products and fair pricing.