based on 3709 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Good customer service!
The staff at this location are very helpful and always offer coffee. 5 stars.
The oil change interval you have listed for my car was incorrect. I double checked my owner’s manual and with dealership, your default was wrong. It said oil change every 3000 miles, it should be every 6Phone number removed miles (fully synthetic oil). I will no longer use Jiffy Lube due to this. Jiffy Lube is very convenient but not knowledgeable or trustworthy.
Nothing
The District/Regional Mgr was there and she always makes my day!!! The store manager is just as pleasant and always recognizes me and says hello.
It's always clean and well organized with the entire staff working quickly and efficiently. Won't go to any other Jiffy Lube . I bring my jeep,car,work truck,girlfriends truck and minivan. I'm definitely a promoter!! Keep up the good work!!
Fast, courteous service. Technician explain everything and was very helpful.
Prompt service friendly staff and professional staff care they have for your vehicle
ALL YOUR STAFF ESPECIALLY YOUR CRA
FRIENDLY AND CLEAN BUSINESS
Very through
Customer service was very good!
Knowledge about my vehicle and what it needs.
Asks quietly if I want something done now or want to wait.
Parts are almost always available.
Print out of what was done.
I don’t have to worry about an appointment being cancelled.
Cost. I always get messages from my dealership saying they charge less.
I wish you could do recalls.
I was well-informed about the services that were available to me. The gentleman was very pleasant and the work was done quickly.
They answered the call very well
Quick. Thorough
Very good service.
Parts were there when truck was dropped off.
Work was in timely manner.
Everything was explained upfront.
Friendly and fast staff.
There wasn’t too much pressure or scare tactics to add things on to my oil change such as transmission, work flushing my radiator, etc.
Mostly services were good and timely
Prices are still a bit high however, prices everywhere are too high
I know of cheaper oil change businesses
but I do respect the professionalism
Excellent service
It was very quick less than 10min wait time
Friendly and efficient service. Great recommendations for products and services that were needed.
Technician Prosper did good job and assured me to come back if problems. That was the best customer service. Also same time I went to Beltsville location to do same work and paid $49.99 because I could not trust Jose who did charge my AC he rush to finish the job fast. Ac was not cooling so I came to Laurel to the same job and was happy to pay $201.0 Ipaid 49.99 at Beltsville for nothing So you can see different between technician
Fast and easy!
Very good customer service
An employee stole items out of my vehicle during service. I will not be returning back to the location
Fast service
The professional manor in which everyone worked as a unified TEAM!
The amount I paid was higher than other Jiffy Lubes I have used before.
Fast friendly service
Quick service. Friendly staff. Decent price with coupon.