Customer Testimonials

Great service. Very accomodating in a difficult situation.

Quick service - needed my tubeless tire changed out and took care of me straightaway and got me riding again.

Knowledgeable, helpful, friendly

Very friendly and knowledge of the products. Very satisfied with the purchase of the bike and now having the bike serviced.

Very nice repair work and delivered on the time that you promised. Thanks, W D D
Norton, MA

Henry at Norwood store was great.
Friendly, professional. We talked about riding trails in Utah as he worked on my bike.

I rolled it in needing rear pads and tire Henry took it right away and got it done.

O’Neill at the Braintree store did a great job assessing my bikes for consignment. Another good young professional. Great to see. Well done landry’s

Thanks for digging in the back room for the tires I was looking for! Great bathroom wallpaper!

Helpful in finding the right bike for ne

Great customer service. Everyone is very nice and very knowledgable

Super knowledgeable staff, everything we needed was in stock and they were able to custom fit my daughters bike right then for us to take home immediately.

Great staff

The personnel were very friendly and they catered to my needs.
I am definitely go back

The gentlemen with the red beanie working the service desk in Norwood was very very helpful in assiting replace a damaged tire tube and sharing some helpful information

Your associate was very helpful & knowledgeable.

Staff were not pushy! They discussed my bike and what would be appropriate service. The cost was acceptable to me for the quality of service. No pressure!

Service and response is outstanding

Service is superb!

Staff was amazing and so helpful!!!
Will be back! Forgot a bike pump!!!

The salesperson was very helpful!

Quality customer service and knowledge!

Walked in to get my son’s breaks checked and they did a quick adjustment right then and there. Great service for a great price!

We came in to look for a mountain bike for my son. We were immediately greeted and asked what we were looking for and given thoughtful suggestions. They were knowledgeable and not pushy. My son ended up with a good deal on a great bike.

There were very helpful, knowledgable and thoughtful people working in the store. They understood what I needed, the kind of recreational rider that I am, and so fitted me with a bike that I am sure I will enjoy riding!

Absolutely fantastic experience!
I had a bike fitting with Hannah and couldn’t be more impressed. I went from barely being able to sit comfortably on my bike to feeling truly at ease. She was incredibly patient, kind, and took the time to answer all of my questions. Her thoroughness and understanding made the entire process enjoyable and so worthwhile. Highly recommend!

We love your store in Norwood!! Hannah was the best!! She fitted my wife on her bike we bought from the Worcester location last December. Then she stayed after hours for me to pick up my new TREK DOMANE she even took time to get it ready with a new seat and show me the ends and outs of my new bike!
We live over an hour away and will travel that far just because of the customer service and of course because of Hannah!

Thank you

From the Last name removed’s

Doug and the team were great. Listened to what we were looking for, stayed in contact during the delivery and setup process and was patient as he walked us through the bikes features! Thank you!

Great team in Norwood

Knowledgeable staff and great products at a fair price.

Hannah’s customer service is TOP

Perfect experience