Jiffy Lube
No Address
Baltimore
MD 21136
United States

Average rating: 9.2 out of 10 based on 5514 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   December 22, 2024 — Rated 10 out of 10 by S.B. Jiffy Lube of Crofton
What did you like about your recent visit?

The staff was courteous and professional. I went in for an oil change and tire rotation. Work on my vehicle was done so quickly I didn't have time to finish my YouTube video.

They got me in, and very quickly got me out.

Report a concern   December 22, 2024 — Rated 10 out of 10 by S.N. Clarksville Jiffy Lube
What did you like about your recent visit?

Fast services. Decent prices!

Report a concern   December 22, 2024 — Rated 10 out of 10 by T.R. Jiffy Lube of Annapolis
What did you like about your recent visit?

The staff was nice and informative

Report a concern   December 22, 2024 — Rated 10 out of 10 by L.G. Oxon Hill Jiffy Lube
What did you like about your recent visit?

They were very fast inconvenience

Report a concern   December 21, 2024 — Rated 10 out of 10 by S.O. Jiffy Lube of Owings Mills
What did you like about your recent visit?

Friendly service and young guy went back and double check my tire pressure, which was low and not checked during service.

Report a concern   December 21, 2024 — Rated 10 out of 10 by D.H. Jiffy Lube of Owings Mills
What did you like about your recent visit?

The quick way they attended to my card.

Report a concern   December 21, 2024 — Rated 1 out of 10 by J.M. Jiffy Lube of Millersville
How did we disappoint you and what can we do to make things right?

I've been going to this Jiffy Lube occasionally for years. This time they: 1) must have spilled something on the engine, or actually I don't know what happened. It might have been oil was splattered everywhere. There were 2 spots where it came from under the hood onto the windshield. 2) the glove compartment wasn't put back together, there were 2 pieces laying in the floorboard 3) 2 of the 4 tire caps are now missing, they were not put back on.

Apparently, the goal is to get cars in and out as quick as possible. I'd rather have the job well done then it be rushed to the point that mistakes are made.

Report a concern   December 21, 2024 — Rated 10 out of 10 by L.S. Jiffy Lube of Beltsville
What did you like about your recent visit?

Great service and fast

Report a concern   December 21, 2024 — Rated 9 out of 10 by A.H. Jiffy Lube of Johnstown
What did you like about your recent visit?

Fast and efficient

Report a concern   December 21, 2024 — Rated 8 out of 10 by J.C. Jiffy Lube of Owings Mills
What could we do to improve?

Update the service sticker on the vehicle and make sure the emergency brake is off.

Report a concern   December 21, 2024 — Rated 10 out of 10 by M.E.G. Jiffy Lube of Annapolis
What did you like about your recent visit?

Quick, friendly, and explained what was done.
Great service.

Report a concern   December 21, 2024 — Rated 9 out of 10 by A.N. Jiffy Lube of Pikesville
What did you like about your recent visit?

The friendliness of your staff and I did not have a long wait.

Report a concern   December 21, 2024 — Rated 10 out of 10 by A.W. Jiffy Lube of Pasadena
What did you like about your recent visit?

Fast and friendly

Report a concern   December 21, 2024 — Rated 10 out of 10 by T.C. Jiffy Lube of Crofton
What did you like about your recent visit?

Professional, quick service

Report a concern   December 21, 2024 — Rated 9 out of 10 by C.P. Jiffy Lube of Crofton
What did you like about your recent visit?

Quick service. Friendly and cordial staff.

Report a concern   December 21, 2024 — Rated 10 out of 10 by L.D. Jiffy Lube of Johnstown
What did you like about your recent visit?

Super quick, efficient, friendly service, thanks!

Report a concern   December 21, 2024 — Rated 8 out of 10 by T.R. Jiffy Lube of Glen Burnie
What could we do to improve?

Price seem high but staff Is always great

Report a concern   December 21, 2024 — Rated 10 out of 10 by T.R.S. Jiffy Lube of Laurel
What did you like about your recent visit?

I like that the same guy has been there since I started going. Staff is kind and not pushy. Service was fast.

Report a concern   December 21, 2024 — Rated 10 out of 10 by B.S. Jiffy Lube of Johnstown
What did you like about your recent visit?

It was very quick

Report a concern   December 21, 2024 — Rated 10 out of 10 by J.R. Jiffy Lube of Crofton
What did you like about your recent visit?

Great service, timely and just overall great experience. The crew is friendly and Ashley really does a great job running smooth shop. I recommend.

Report a concern   December 20, 2024 — Rated 10 out of 10 by S.C. Jiffy Lube of Pasadena
What did you like about your recent visit?

Friendly staff. Helpful.

Report a concern   December 20, 2024 — Rated 10 out of 10 by D.G. Jiffy Lube of Crofton
What did you like about your recent visit?

On time

Report a concern   December 20, 2024 — Rated 10 out of 10 by F.B. Jiffy Lube of Johnstown
What did you like about your recent visit?

They found the coolant tank empty and I then took my vehicle to the dealer and had a pressure test done on the water pump and it was found to be leaking. As the bumper to bumper warranty would have expired in 4 days they possibly save me from the expense to replace the water pump.

Report a concern   December 20, 2024 — Rated 9 out of 10 by L.T. Jiffy Lube of Severn
What did you like about your recent visit?

Great service, in and out in 15 minutes!

Report a concern   December 20, 2024 — Rated 0 out of 10 by L.S. Jiffy Lube of Crofton
How did we disappoint you and what can we do to make things right? Please indicate if you would like a phone or email follow-up?

First of all, they did NOT have the Synthetic Blend Oil that my car uses. Which forced me to use the Higher Priced Full Synthetic Blend Oil. No one approached me to say my Air Filter or Cabin Air Filter were OK. And when I looked on the Receipt, it said that they were NOT even checked. I don't believe that they even Washed the Windshield for me.
Then they told me that my oil pan might have a leak and gave me a ridiculous +$500 estimate to replace the gasket. Which the gasket alone is probably a $12 item.
I'll find a much Better Place to get my Oil changed in the future. Some Place who wants my business and treats me better.

Report a concern   December 20, 2024 — Rated 10 out of 10 by A.F. Jiffy Lube of Beltsville
What did you like about your recent visit?

great customer service! Very knowledgeable about my vehicle and what was going on and gave great recommendations on what I should do. I will return for future services

Report a concern   December 20, 2024 — Rated 10 out of 10 by S.G. Clarksville Jiffy Lube
What did you like about your recent visit?

Quick print service

Report a concern   December 20, 2024 — Rated 9 out of 10 by R.M. Jiffy Lube of Millersville
What did you like about your recent visit?

Quick and efficient service

Report a concern   December 20, 2024 — Rated 10 out of 10 by K.F. Jiffy Lube of Laurel
What did you like about your recent visit?

The speed of quality service! Window cleaning and vacuuming was also a nice extra touch.

Report a concern   December 20, 2024 — Rated 8 out of 10 by S.C. Jiffy Lube of Crofton
What could we do to improve?

The only thing is pricing. Your filters are expensive.


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