Customer Testimonials
Receptionist was very helpful. I needed to change my current account and could not do this on line. She was efficient and changed my information happily. Vey helpful with a good attitude.
Always so very helpful, pleasant. Super fast delivery and service. I have done bus. with this company for years and always never disappoints me.
Sharon Wright
I can always count on Holdens for fast, efficient service, especially when I need emergency services in the winter. Thank you!
Setting up a new account with Osterman/Superior Plus Propane was supposed to be quick and easy. Then the Accounting Dept complicated the transition to a new account.
I voiced a complaint to Lisa in Customer Service. She recruited Ray, the District Manager, to weigh in on the problem. Both of them took my issue to senior management, and a resolution was quickly found. Without Lisa and Ray, I would have found another propane supplier. They proved to me that, in fact, Osterman/Superior Propane does have a soul and is aware that their customers are human.
I also want to offer a shout-out about Christian, the leak detection serviceman, who was my first contact with Superior Plus Propane. He was great and taught me a lot about tanks and the pressure regulation of propane. He quickly noted the main stem entering our old tank was heavily corroded. He entertained me with his 'frog spit' technique of verifying the leak. He's the kind of guy who knows his job inside out. He checked the line from the tank to the house and the secondary pressure regulator. In essence, he said, you can't let the discovery of a leak at the tank give you false confidence that the 'found' leak was the only leak. He checked everything. Thanks to the help of multiple departments, I'm staying with Superior Plus Propane.
Great service and people that I've a chance to interact. Very efficient.
Easy to use, prompt service
The service technician was on time, efficient, very knowledgeable of the tank, and effectively corrected our situation. Excellent!
New install project management team is knowledgeable. Excellent communications. Install team was friendly and did excellent work.
Reliability
I reserved lots of help with paying on line, and also setting up a payment plan. Really like that they texts me when they deliver propane at our house.
a;ways good service
I started with A&M then they got swallowed up and I went with Rymes. Now I'm glad to be cack with a local provider. Best prices and always good support.
I’ve been with Osterman Propane since 2013. They are reliable and reasonable. Would highly recommend this company you’ll be in good hands
Good prompt service
Love the auto fill and not priced too high
Always on time. Efficient
Attentiveness in-service!
The delivery guys are all very nice. Our last delivery was by 'Bill'. He was very pleasant to talk to. He knows many of the technical details about propane energy and seems to enjoy his work.
Deliveries are always on time and contacts with the staff are always professional and courteous!
The propane is good
The product is good, the service is good and the employees are very personable and efficient.
Reliable service.
Fast and easy fill up and automatic payment
Good dlivery
Xxs
Service.
Courtesy
Great and fast service - also very thorough as we had run out of propane and he helped with pilot lights and checked the lines.
Responsive
Came out when requested and worked quickly. Only gripe is that the gate was left open and I had to go chase one of our dogs, but otherwise great service.
Automatic Delivery, online payments