Customer Testimonials
Dean was knowledgeable about the product purchased as well as prompt with setting up the product for me.
Went to several bike shops before deciding to purchase a Trek due to the quality in comparison to shopping other brands and stores. Being there's a world-wide material shortage and in some industries, it's nothing to hear lead times over a year out, the dealers have no control.
That being said, the lead time for our bike here was shorter than others and well with the wait if any over a compromise to buying another brand. The sales staff was terridffic and highly recommend buying a bike here!
Pleased with the services provided to repair my bicycle.
Great customer service!
Staff is helpful and accommodating.
Dean and team are always customer-oriented. The staff is friendly and accommodating. Bikes and service are quality.
Prompt customer service!
Thanks so much for the great service in getting my bicycle to me in such a timely manner!
Service seems to be good and workers are friendly. Only complaint is a lack of communication on status.
Very knowledgeable staff and no pressure to sell or up sell the customer.
That you had the lubricants
Great customer service and had what we needed.
Products are good quality and so are the mechanics. Looking forward to many years of fun on the bike and service.
New accessories
My bike was so worth the wait! Customer service great....
I researched several brands of bikes before deciding on the Trek Verve 3. The Trek Bradenton location was one of the first to get these in stock before the end of April. I contacted the store and was kept informed by Dean of inventory availability and arriving shipment. He contacted me, as promised, and I absolutely LOVE this bike! Dean is professional, courteous, and truly made my buying experience a special memory. I also purchased a Bontrager Bike Helmet which I'm sure will keep me well protected, along with adding a bottle water holder and kickstand to the Verve 3. Thank you!!
Great customer service.
Thank you for fixing my tire!
Helful technicans
Were very professional and honest on timing of service and new bike ordered. Think they have fair pricing on new bikes and services and provided excellent service
Thank you!
Good service!!!
Fast service for fixing my bike today.
The quick turnaround time in this time of high demand and limited supply. On a side note, I would have thought that the bike would have been cleaned as part of the service.
Needed two bike tubes.You completed the replacements earlier than promised. Can’t ask for any more than that. And your prices seem reasonable. A satisfied customer.
Your Trek Bike shop has always provided us with great service. We are casual bikers and we rely on you to keep our Trek bikes at their best. Both local and convenient we will continue to support your service. First name removed & Kim W.
great customer service
Ethan went above and beyond
Very professional and helpful
Even though your supply of the bike we thought we wanted was low, we got the better bike for the two riders who will be using it when they visit. Eric already put 100 miles on the bike in preparation for my son-in-law Dave who arrives mid-May. Your advice and attention were greatly appreciated!