Customer Testimonials
You guys did the right thing, I’ll be back...
Great service with a smile
Dean (the owner) is very friendly and helpful whether you are buying parts or a bike. He will patiently describe the characteristics and features of the various bikes to help a customer understand exactly which one they would be most happy with. He also lets you try the bike out (if one is available) to see how you like it. Although the store can get busy at times, he will give each customer his undivided attention as long as needed before moving on to the next person. When there is a backup of people in the store, the assembly mechanics from the back of the shop will come out to help waiting customers. If it's a part you need, he will look it up, find exactly what you need and order it if not available in the store.
I was also impressed with the mask requirement in the store and the social distancing signs on the floor. Possibly Trek has mandated this routine but whatever the case, I am glad the shop or Trek believes in science rather than science fiction regarding the Covid situation.
In all, it is a great place to buy or order a bike or parts. You can be sure you will feel appreciated for your business, be treated with patience and respect and given all the time you need to make a bike decision without feeling rushed.
Just got a new bike...was in-stock...and giving it a ride.
Very helpful
Honest business owner who works hard and does the best he can
Product delivered early. Service was excellent
They were extremely helpful when I needed to exchange an item. Staff was very friendly and knowledgeable!
The bicycle I got is super light compared to the Fuji bike I used to have. Seems like very good build quality and materials.
Strong brand reputation for quality and reliability.
Knowledgeable and helpful without being pushy.
Dean and his staff were a great.
The store was crazy busy, but he treated all the customers like they were old friends.
I will be back if anything is needed.
Beautiful new bike for the kiddo!!
Everyone was super kool!!!!
Need to inform customer better when product arrives
Friendly store. I would go back.
Just bought a verve 2, love it! It was ready for pickup when I got there. They showed me how it worked, made a frw adjustments and I was on my way :-)
I love my new Verve 3 !! Great bike!!!
Good staff and fast service
Have not received my bike yet.They are taking a week to put it together due to backlog!
I love Trek products
Dean and the team are great! Highly recommend this shop.
We got quick attention as we entered the shop, and a fast turnaround when we bought a bike and needed it assembled and prepped. Very happy with the service! And it was nice to find a shop with a good selection for a change!
Repaired my bike and got me back on the road in short time even though they were backed up and busy.
We felt that we received good advice about each model and the attention we needed to make a good choice of bikes. We are anxious to pickup our bikes.
Trek bikes have an excellent reputation.
Trek Bike seems like a quality bike and rides like a quality bike.
Dean our store manager has been very kind , polite, knowledgeable and helpful.
We would definitely purchase from Dean again.
Selection, service, and availability
Bikes are great! Dean is clearly knowledgeable, professional and welcoming. He managed our expectations around potential COVID delays yet bikes were ready right on time. The process was simple and we couldn't be more delighted with what he helped us choose. Have already recommended this shop and Dean specifically and will continue to do so.
Dean and his crew are committed to top-notch customer service! I have made several successful purchases and plan to return next time, too.
Thank you!
First name removed M.
Bradenton/Toledo
Trek peddle forward