Customer Testimonials
Quick and professional.
Friendly staff
Fabian at Sunrise Trek did an amazing upgrade of my bike. He changed the tires, tubes, cartridge, chain, handlebars, shifter. I bought a new PR seat and he adjusted the seat angle so that it was comfortable. Thanks, Fabian!
Great bikes and wonderful people working to keep our bikes problem free.
Service was great. I had limited time to get the work done. The staff had my bike ready the following day at a reasonable price.
I think they were fair and quick to fix my bike the same day. I also gave them an older bike that they were going to donate to one of our charities here in Indian River County.
While the customer service was very good and helpful, I think the store layout needs to be improved to allow customers access to items that they need. For example, all I needed was a set of brake pads that any other store would allow easy access to. I strongly believe this would improve the overall customer experience.
Fantastic service!!! Super friendly!! Willing to solve problems that I had with my bike!! They hooked me up and I’m very happy!! I highly recommend!!
Bicycles are fantastic and can be customized for senior riders. Our Electra Townie is the easiest bike to ride.
Personable, efficient.
Nice and helpful folks
Great service and honesty
The service is always outstanding, and the products are high quality. Highly recommend!
Your associate helped me put the bike back onto the carrier.
Going the extra mile, as my Dad used to say.
I've always had great service and products from Trek
Friendly service.
Excellent customer service. Very knowledgeable employees
Everything. The bike is great and the service was great as well
If you are displeased with a service for any reason Ryan will resolve the matter to your satisfaction. My service concern was completely resolved.
great staff great service
The employees were informant and courteous and professional. Drop off a wheel for spoke repair and true the wheel. Got the wheel back 2 hours later that was great. Thanks for the great courteous and professional performance.
very clean and super helpful
Port Charlotte personnel are honest and polite, unlike Punta Gorda personnel!
The workers always fix my bike in a timely manner
Very expeditious knowledgeable service. Got my flat tire changed quickly and for a very fair price.
And Sal gave me some insite about tire pressure and how it effects the tire and keeping it from becoming flat.
Sal runs a real good shop.
I was very pleased with the customer service that i received.
Brian, who was working with me, was professional, friendly, helpful, and very accommodating.
Providing service in this manner is what makes the customer experience pleasant and builds a customer base.
My service crew member was very informative and took time to make sure I had a good fit on bike. Took out tire warranty as per his recommendation
Service excellent!
Friendly and efficient
This store is the "real deal"! The employees here are truly helpful and cater to newbies and long-time cyclists with skill and patience. I'm so happy to have this store as my go-to cycling shop.