based on 4929 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Great bike store and great people!
A big Thank You to Richard and Derrick for fixing my rear wheel so I could get back out in this nice weather for more mountain biking! Also like to thank Tom for his time telling me about possible commuter e-bikes now that we are reporting back into the office. Thanks for being there through the pandemic!
The Bike Lane in Reston is the single friendliest and most comfortable place to shop in the area. I have never met such friendly staff who are willing to go above and beyond to help with any and every concern I have as a new cyclist. I am so glad I bought my bike here and that I am able to come here to service it!
Convenience to my home, friendly non-pressure shop w/plenty of knowledge and BEER!!
Great customer service! Staff was knowledgeable and helpful! Will definitely come back!
The staiff are very willing to take the time and help customers with whatever they need
Great mechanics, great sales folks, willin gto help, to talk!
And Bill is the best fitter/sizer!
Great location.
Super friendly and helpful
Owen was incredibly knowledgeable and helpful in my bike buying process - have already recommended him/store to my neighbor who then visited the store.
I got my bike fitted with Bill and he is so knowledgeable and great to work with. I am excited for my follow up visit to make sure my bike is fitting me properly.
Excellent support.
Quick fix of a flat tire and a beer while I waited.
Outstanding customer service by the entire team!
Beers , bikes , staff
Great service
Friendly service
You do tune ups with the bikes and are knowledgeable about your bikes.
Great service...with bar and snacks to boot.
Friendly helpful staff
Tech rep was patient and willing to explain best bike care practices.
Very friendly, knowledgeable, staff, always willing to help the moment I walk into the door!
Very knowledgeable staff about their products and what he customer needs
Everything! Awesome friendly knowledgeable staff.
Joyful, helpful, and knowledgeable staff.
Good service department as well.
My annual service included a detailed cleaning which was a pleasant surprise!
It is a small, cramped shop with a limited inventory... the service staff have seemed inexperienced...
Good stuff, reasonable prices, friendly people, great location!
Quick, efficient, and economical service! Thanks to the team for taking care of our bike repair.
Very friendly and knowledgeable people who work there and everyone seems to like being in the store, which makes for a great atmosphere. Plan for extra time when you visit so you can enjoy a beer or pastry!
Service was great!