based on 4874 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
This is the most complete bicycle shop around, with the added advantage of having a coffee shop and brewery. If you enjoy talking biking of all kind, The Bike Lane is the place for you.
Best shop ever! Great team, and great service!
Excellency service, friendly and knowledgeable staff. They have ordered items for me that weren’t in stock at the store. The very service - can’t recommend them enough!
Everyone was super helpful
You always present all the available options based on budget and needs.
Super fast friendly service. Will take my bike back there anytime it needs fixing!
Professional and knowledgeable staff
Friendly knowledgeable staff, excellent service.
The salesman was amazingly friendly, knowledgeable and on point!
Nice staff
I'm very pleased with the quality of the bike and the accessories for it I purchased, the staff is knowledgeble and friendly, sevicing is prompt, your location is very convienient, and the beer I had waiting for some adjustments to be made to my bike was excellent.
Their customer service is great.
I’m glad you had my tube, but you only had 2 and my friend wanted to
Purchase a third.
The Bike Lane has the best mechanics and service. It is one of the best bicycle shops in the metro area. They keep me rolling along. Gene
The staff is so personable and knowledgeable. I could have spent hours there talking about bikes. The store is out of my way, and there are easily 8 other bike stores closer to me, but I will continue to go to The Bike Lane on account of the people who work there.
Everything!
The awesome beer/snacks, the amazing location, and the amazing staff do it for me.
As always, great service.
You’ve never disappointed me with bikes, accessories, and service. You all are the best!
Staff was super nice, beer was great, environment was so cool!
The people
Super awesome service. They listen to exactly what you need and provide helpful hints and tricks.
We test drove many bikes in different models and configurations. We decided on the Trek low step Verve+4S. We received the Medium size in our preferred color within 2 days. They installed our rear-view mirror. We're very happy with our choice.
Richard and the team were always great and helpful.
Bike Lane is great, the staff is super knowledgeable and easy to talk to.
My first time with The Bike Lane on a recommendation from friends and I must say it was a very good one. Upon my walk in with an old vintage bike I was met by a personable and professional fellow who listened to my story and what my wishes were for my treasured bike and led me to the service desk where several of the staff became very interested in my ride. They immediately took a look at it while I explained my wishes to bring it back to life and take it out on the road again. They made several recommendations. I never got the impression they were gouging me for money to get the work done and each member of the staff showed real appreciation for my ride. My bike was ready in just a few days and I was amazed at the way it felt when I put it to the test. Yes, it isn't new technology, but it sure felt good to give it new life. Thank you Bike Lane!
All great!
Friendliness and professionalism of all staff.
Rental goes to purchase of bike. Staff is very helpful, positive and attentive. They work harder than any other company I've seen at creating a community. Glad I can support their success.
I came in with a flat and had a new tire and tube and was ready to go in maybe 10 minutes. Wonderful.